ORDER MANAGEMENT AGENT
Descripción de la oferta de empleo
You will ensure that customers receive their orders accurately and on time, while maintaining a high level of customer satisfaction.
Responsibilities.
Order Processing.
Accurately enter and manage customer orders in the system.
Customer Communication.
Serve as the main point of contact for customers regarding order status, issues, and inquiries.
Coordination.
Work closely with the warehouse, logistics, and sales teams to ensure timely fulfillment of orders.
Issue Resolution.
Identify and resolve any issues or discrepancies with orders.
Documentation.
Maintain accurate records of customer interactions and transactions.
Compliance.
Ensure all orders comply with company policies and procedures.
Qualifications and Skills.
Bachelor’s degree in business administration, international business administration, finance or a related field 1-2 years of experience in order management, customer service, or a related field.
Advanced English language Strong communication and organizational skills, attention to detail, and the ability to multitask.
Familiarity with order management systems and Microsoft Office Suite.
Attention to Detail Familiarity with healthcare, tech industries is preferable Software Proficiency, SAP knowledge desirable Desirable key soft skills that are beneficial for this position.
Communication.
Clear and effective communication is crucial for interacting with customers and internal teams.
Problem-Solving.
The ability to quickly identify problems and implement effective solutions is essential.
Attention to Detail.
Ensuring orders are processed accurately requires a high level of attention to detail.
Organizational Skills.
Managing multiple orders and tasks simultaneously requires strong organizational abilities.
Customer Service Orientation.
A focus on providing excellent customer service and maintaining customer satisfaction.
Teamwork.
Collaborating with various departments to ensure smooth order fulfillment.
Adaptability.
Being able to adapt to changing processes and systems.
Time Management.
Efficiently managing one’s time to meet deadlines and handle a high volume of orders.
Empathy.
Understanding and addressing customer concerns with compassion and care.
*Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state, or local law.
Detalles de la oferta
- Siemens
- Sin especificar
- 20/11/2024
- 18/02/2025
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