NIGTH CUSTOMER SERVICE LOAD TRACKER
Descripción de la oferta de empleo
Customer Service
Reports to
Customer Service Supervisor
Department Mission
To ensure maximum customer satisfaction by proactively managing and monitoring shipments, promptly resolving operational issues, and maintaining clear and proactive communication regarding the status of shipments from pickup to delivery. We are committed to meeting and exceeding our customers KPIs and fostering longlasting relationships with our customers and carriers.
Position Objective
To guarantee customer satisfaction by providing exceptional service, proactively managing shipments, efficiently resolving operational issues, and maintaining clear and timely communication about the status of shipments from pickup to delivery.
Job Description
Monitor load tracking and proactively communicate with the operations department and external carriers.
Ensure carriers and drivers are on time for the pickup and delivery of loads, ensuring punctuality.
Maintain the ICC system updated at all times with current pickup and delivery information.
Perform periodic check calls on loads in transit to guarantee no delays or negative impacts these must be registered in the ICC system.
Maintain accurate records of interactions with carriers and operations, documenting relevant events and changes in shipment status in the ICC system.
Proactively communicate potential late arrivals to CSR and provide new ETAs to Customer Service Representatives.
Foster strong relationships with carriers and internal operations departments to maintain service levels and ensure customers and internal KPIs are met.
Collaborate closely with the Customer Service Supervisor, Customer Service Representatives, and other departments to ensure a smooth and satisfactory operation for the customer at all times.
Work Schedule 4 days of 12 hours a week with 3 days of rest night shift from 800 p.m. to 800 a.m.
Minimum Education Required
Incomplete Bachelors degree, preferably in administration, logistics, international relations, or international business.
Required Experience
Preferably in transportation companies, freight forwarders, parcel services, or call centers.
Required Skills
Good communication, customeroriented.
Proficiency in Office Software
Outlook Proficient
Excel Proficient
Tools, Machinery, or Equipment to Use
Preferably with experience in AS400.
Additional Languages
English, capable of reading and writing emails in English.
Salary and Benefits
Monthly Gross Salary
22,000 MXN
Payment Period
Biweekly
Benefits
Legal benefits, plus 50 vacation premium, and a bonus upon completing one year.
Additional Compensation
Grocery vouchers of 1200 MXN per month.
Own Car Needed
Preferably with own car due to the difficulty of reaching the location by public transportation.
Bolsa de trabajo México ofrecemos puesto de Nigth Customer Service Load Tracker para el sector de Atencion a clientes en la empresa Human Quality. de Apodaca. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Human Quality.
- En todo México
- Sin especificar - Sin especificar
- 22000$ - 22000$
- 16/06/2024
- 14/09/2024
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