MANAGER, SERVICE DELIVERY

Manager, Service Delivery Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.
As a Service Delivery Manager working on-site in Mexico City, you’ll bring humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all! What You’ll be Doing  Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client goals.
You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call.
You’re an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.
You’ll report to the Director, Service Delivery.
We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.
During a Typical Day, You’ll  Improve the key success metrics associated with goals. These include.
Customer Satisfaction Score  Service Level Goals  Quality Goals  Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects  Bring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team  What You Bring to the Role  Minimum 1 year call center or equivalent work experience  Continuously promote a performance-driven culture and always work towards reaching for amazing  Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks  Consistently mentor and inspire others   Customer focused mindset  Understanding, interpreting, and manipulating data for reporting  What You Can Expect  Supportive of your career and professional development  An inclusive culture and community minded organization where giving back is encouraged  A global team of curious lifelong learners guided by our company values  Ask us about our paid time off (PTO) and wellness and healthcare benefits  And yes...
a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)  About TTEC  Our business is about making customers happy.
That's all we do.
Since , we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.