MANAGER, REGIONAL CUSTOMER QUALITY

Resumen de trabajo Defines and lead the Customer Quality Scent strategy for the Scent divisions, including fine fragrances / ingredients / consumer fragrances customers.
This key role represents the voice of the customer, in quality and product safety, during the commercialization process to assure first time right, improve time to market, advocate for an excellent performance, reduce financial risk and enabling optimum business growth.
This role is primary customer representative, with accountability to ensure that customer requirements are negotiated, possible challenged where necessary, and met by IFF and maintain the status of expert within the area of influence.
Customer Quality translates quality demands from customers into procedures, processes and data that are vital to rest of the IFF organization to deliver on these expectations.
Customer Quality follows trends and signals new development and ensures IFF is prepared to continue to comply with market and customer expectations regarding quality, product safety, by engaging with Senior Management in Quality, Operations, IC&D and Sales.
Customer Quality services customers with a response to any Quality, product safety, question, where it is through a questionnaire, specification, statement, report or any other means.
Customer Quality also services the customer by providing regular information to allow IFF facilities to become/stay approved by them and supports the customers with special projects of updating / improvements, like digitalization/automation.
Responsibilities Engage in conversation with Customers, Sales, Operations and other stakeholders to find compromises with regarding customer requirements and expectations that are in line with company policies, are feasible and accepted.
Escalate when requirements are outside of company policies.
Project management timeline commitment with customers Corrective actions definitions, specification setting, priority setting Based on complaints, issues, disruptions or risk assessment activities, it is expected to identify improvement opportunities and initiate actions/projects to capture these improvements for the benefit of IFF and the IFF's performance or risk mitigation towards the customer.
To partner with the different stakeholders in IFF (e.
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regulatory affairs / innovation creation & development / Account Directors..) Represent IFF in face of the customer Job Requirements BS in Science (chemical), Technology, Engineering, or other relevant discipline (preferably.
academic level) Familiarity with supplier quality assurance programs and approaches to comply with Customer needs and expectations In a relationship-based business like ours, it is imperative that the person cultivates effective relationships with the Customer and cross functional.
The ability to win credibility and influence these relationships up and down the organization is critical for success.
Fluency in English Excellent written and verbal communication skills.
Preferred Experience Experience working in a Good Manufacturing practice environment Experience in conducting root cause analysis and investigations Strong technical writing experience Ability to work independently to manage work progression and time.
Shows initiative beyond the scope of a project/task.
Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure Somos líder mundial en sabor, aroma y nutrición, ofrecemos a nuestros clientes una gama más amplia de soluciones naturales y aceleramos nuestra estrategia de crecimiento.
En IFF creemos que su singularidad libera nuestro potencial.
Valoramos el mosaico diverso de etnia, origen nacional, raza, edad, sexo o condición de veterano.
Nos esforzamos por lograr un lugar de trabajo inclusivo que permita a cada uno de nuestros colegas aportar su yo auténtico al trabajo, independientemente de su religión, identidad de género y estilo de vida.
expresión, orientación sexual o discapacidad.
Visit IFF.
om/careers/workplace-diversity-and-inclusion to learn more We apply science and creativity for a better world.
With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.
As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market.
While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.
We offer end-to-end service that few can deliver on.
Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.