IT SUPPORT SPECIALIST
Descripción de la oferta de empleo
Its looking for your experience and talent as
Position IT Support Specialist
DENSO is a global automotive manufacturing company. Everything we do is based on our philosophy Contributing to a better world by creating joint values with a vision for the future.
We are hiring a remote Helpdesk Specialist to support our Aras Innovator Platform. Responsibilities include reviewing problem reports, understanding the problem as it relates to system, configuration, or process issues, guiding customers through problemsolving steps and providing training when necessary, and ensuring followup. Onboarding will be provided during the initial months to provide familiarity with DENSOs specific modules and processes. Candidates should have 02 years of relevant experience, proficiency in MS Office, excellent problemsolving skills, and strong English communication abilities.
Profile
Bachelors degree in IT, Systems or related.
Fluent English. Required
13 years of experience in a similar position.
Office 365 Mandatory Excel Domain
Strong verbal and written communication skills.
Experience working as an IT help desk technician or in a similar customer support role.
VISA Passport is a plus
Responsibilities
Respond to tech inquiries via helpdesk platform, email, chat, or over the phone.
Walk customers stepbystep through the problemsolving process
Help with escalating hardware and software issues to the appropriate team to ensure a satisfactory solution has been reached.
Follow up with customers to ensure satisfactory service
Communicate customer feedback to the appropriate internal team members
Our Company offers
Growth and development.
Benefits above law.
Global company experience.Place to work Silao, Guanajuato.
Bolsa de trabajo México ofrecemos puesto de IT Support Specialist para el sector de Informatica Telecomunicaciones para IT Support Specialist de Silao de la Victoria. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Sin especificar
- 23/08/2024
- 21/11/2024
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