IT SUPPORT ANALYST
Descripción de la oferta de empleo
Our products, present in a wide variety of lands, contribute to improve the quality of life of millions of people.
escripción del empleoProvide Tier 2 support for facility computer systems, computers and peripherals.
Installing, diagnosing, maintaining and upgrading/replacing hardware while ensuring optimal performance.
Represent the central IT organization at the locations within the region and act as an advocate for the customer within IT.
nterface with local management and end users to represent the central IT organization.
olution consulting and project participation.
erform on-site diagnosis and resolution of moderate PC problems for a variety of customers, recommend and implement corrective actions, ensure accurate asset management.
anage and respond to incident/requests, change and asset management through the use of corporate wide tool.
Receive and respond to incoming calls and/or emails regarding PC and/or hardware problem.
nterface with, and provide training and support to customers and staff on computer operation and defined suite of training courses as published by local HR department.
erform on-site analysis, diagnosis, and resolution of moderate PC problems for a variety of customers, and recommend and implement corrective hardware solutions, including off-site repair as needed.
usiness consulting with internal departments.
Gather requirements from our customers and bring back to the central teams to find a solution to meet the customer's needs.
equisitosStrong Technical knowledge of IT client hardware.
ands on troubleshooting experience.
ble to read and understand technical manuals, procedural/process documentation.
levated technical knowledge of network and PC hardware.
nowledge of Microsoft Office products, understanding of software distribution systems (MS SCCM).
bility to work in a diverse, team-oriented, and collaborative environment.
ble to serve as business advisor/consultant and as knowledgeable resource for others.
ood understanding of local, regional and global business requirements and the ability to translate them into IT solutions for the business.
ffective interpersonal, written and oral communication skills.
ble to present ideas in a user-friendly language to all levels of the organization.
bility to gather customer requirements across a broad variety of IT topics.
Not necessarily within the associates technical specialties.
trong capacity to analyze complex situations and provide solutions.
bility to effectively prioritize and execute tasks in a high pressure environment.
xceptional customer service orientation.
bility to work in a team-oriented, collaborative environment
Detalles de la oferta
- Sin especificar
- 20/12/2024
- 20/03/2025
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