IT SUPPORT ANALYST

As part of the Epicor retail hosting and SaaS team an IT support analyst will assist in supporting one of Epicor’s fastest growing SaaS businesses.
Support analysts work with our sales team, professional services team, support teams, and end users to deliver the best possible SaaS experience to our end users.
Support analysts will build, maintain, and troubleshoot servers located within Epicor’s private cloud and in the Azure public cloud.
What you will be doing.
Technical support for Windows and Linux servers, VMware, and Azure environments Manages service requests, escalations, and provides updates to management and users Reviews SLAs, gathers customer requirements, and creates technical documentation Assists with hardware/software evaluations and resolves complex issues What you will likely bring.
Provides support in monitoring, troubleshooting, and resolving issues across systems, networks, storage, and hardware.
Strong communication, problem-solving skills, and attention to detail.
Ability to meet deadlines with 3+ years of relevant experience.
High school diploma required; bachelor’s degree preferred.
What could set you apart.
Ability to complete and maintain basic work and project records.
Ability to work as part of a team.
Excellent customer service skills.
Ability to identify and seek needed information/research skills.
#LI-JI1 #LI-HYBRID About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos Everyone has a role to play, and our collective efforts matter.
Together, we empower our customers and our own growth and change.
At Epicor, you’ll collaborate side by side with our hardworking makers, movers, and sellers, helping them get the insight advantage with our data-driven solutions.
You’ll bring your unique voice to an inclusive, global workplace that fosters innovation, celebrates partnership, and champions positive change.