IT SUPPORT
Descripción de la oferta de empleo
In addition to supporting all technology needs of the client employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams.
ESSENTIAL DUTIES & RESPONSIBILITIES.
· Assess and prioritize daily work based on outstanding Worldwide Service Desk issues · Ticket and time tracking using our ITSM solution, ServiceNow · Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities · Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology · Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages · Administration of Active Directory and O365 for all user and end-user system objects · Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities · Maintain ongoing computer refreshes and setups · Create documentation, standard work, and knowledge base articles · Act as a local resource for Worldwide Service Desk projects · Participation in after hours on-call support may be required SKILLS AND EXPERIENCE · 3-5 years' experience working in an enterprise helpdesk setting required · Must have Professional Title certificate · Intermediate/Advanced English communication skills · Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required · Advanced knowledge of Windows 7, Windows 10, and server operating systems required · Experience configuring and maintaining laptops and desktops in an enterprise environment required · Experience with Microsoft Office and above, specifically Outlook, Word, Excel, and PowerPoint · Self-motivated with the ability to work independently and/or collaboratively with remote peers · Excellent communication and customer service skills required WORKING CONDITIONS.
· Required to work 3rd shift onsite support (one week, every 3rd week) · Manual and physical dexterity required · Must be able to lift 40 + pound equipment · Warehouse, office, and manufacturing environment Occasional travel may be required
Detalles de la oferta
- Sin especificar
- Sin especificar
- 35000$ - 35000$
- 21/12/2024
- 21/03/2025
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