IT SUPPORT

What's for you? A company with a strong brand and results to match.
Opportunity to interact with different areas of Marsh and career growth.
Employee resource groups that provide access to leaders, relevant volunteer and mentoring opportunities, and interactions with counterparts in industry groups and the client organisation.
Benefits package and benefits above and beyond those provided by law.
What is in it for you? A competitive salary Employee friendly policies Health care and insurance for you and your dependants Healthy Work life balance A great working environment Flexible benefits packages to suit your needs and lifestyle We will count on you for the following responsibilities.
Provide continuous and consistent management reporting on the status of issues, actions, and resolutions Manage severity 1 incident calls and report to appropriate management and teams Provide technical support for all systems and applications hosted in the Global Data Centers, ensuring all systems are managed and that all support services are meeting defined business service levels for Network, Server and Cyber Security Maintain patching compliance to avoid risks of system outages or compromised data Communicate ideas and information effectively via oral and written communication to globally diverse audiences Assist with operational and infrastructure related projects for related to server, network and cyber initiatives Monitor assigned incident queues and change queues in ITSM system, Monitor ticketing queues for regular turnover up-dates on a daily basis Review incidents, changes and requests for updating and escalation Adapt and adjust to changing priorities both independently and in a team Monitor strict compliance in accordance with MMC Technical standards, policies and procedures Provide escalation of severity 1 issues to management timely and appropriately You need to have.
Associates's degree in computer or network science or related field from an accredited college/university or equivalent combination of education, training, and experience 2-5+ years hands on experience in a technical infrastructure operations/data center environment Network support – Cisco, PaloAlto, Aruba, F5 etc… Server OS support – Windows, Linux, Container Support Data Circuit Vendor Support Application and Load-balancer support Firewall rule support, troubleshooting, adds, and removals (PaloAlto Support a +) Knowledge of ticketing systems and monitoring applications Knowledge of backup technologies Experience with Change Control Ticketing (ServiceNow experience a +) Experience with Incident Reporting and Ticketing (ServiceNow experience a +) What makes you stand out? Understanding varied and diverse platforms and technologies Server, Network, and Cyber Security Remote access experience working in a fast-paced data center environment Ability to understand server application down impact and manage all issues to resolution Ability to understand Network down impact and manage all issues to resolution Ability to understand Cyber Operations impact and manage all issues to resolution Understand and follow established processes and procedures Ability to manage/run conference calls on technical severity issue with varying levels of personnel Understanding of incident management and escalation process Strong process and service delivery principles Environment Overview.
· Cisco, F5, · PaloAlto · NetBackup · ServiceNow · BigPanda · Datadog · BigFix · xMatters · UNIX/Linux · Windows · AS/400 Nivel de educación deseada.
Superior - titulado Nivel de experiencia deseada.
Nivel Medio Habilidades.
Atencion a cliente Call Center Tecnologias Informacion *