IT SPECIALIST I

A Career at HARMAN As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.
Innovation, inclusivity and teamwork are a part of our DNA.
When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.
What You Will Do • Ability to interact and resolve the technical computer issues and Services related to EUC Devices with good customer-oriented service to Harman employees • Break/Fix Activities - Resolve Incidents and Problems associated with End User Computing Devices, provide Break/Fix support, advice and assistance to employees • The Support Specialists is responsible for resolving all Incidents and Problems associated with failure or degradation of Services related to EUC Devices.
• Hands & Eyes Support for servers, routers, switches.
Basic understanding of networking and ability to support remote network team to troubleshoot devices • Good printer support, Basic VOiP equipment, Support for mobile devices• Install and troubleshoot the VPN client like the Cisco connect.
Webex, Jabber installation and troubleshooting.
• Installation, configuration and troubleshooting Desktop + laptop, hardware and software like Windows, Linux and scanner, printer, fax, VOIP phones • Installation, good troubleshooting skills of desktop client applications like MS Office, Acrobat, AutoCAD, Java, VPN Software, Symantec Antivirus, Visio, dameware, PDF creator, WebEx etc.
• Good understanding of OS, application deployment solutions like Netinstall or Microsoft Deployment services, SCCM.
• Knowledge of support for Mobile devices, with focus on Android • Good Administration of windows Server, Active directory, File server, DFS rights, DHCP, DNS, WINS.
• Hands & Eyes support for Data Center activities like HP Server Hardware rack mounting and troubleshooting physical hardware, tape change, UPS, Air condition validation HARMAN Global Job Description Template Version.
October Confidential - © by HARMAN • Understanding or knowledge of RAID, Storage SAN, NAS, backup tape technologies.
• Knowledge in network – LAN, WAN, functionality of switches, routers, firewalls and VPN • Resolve L2 incidents end-user related support for site personnel as escalated by the Central IT Help Desk.
Mentor to Junior team members.
• Ability to provide remotely support and coordinate with the Central Help Desk (level 1 issues) or assigned to the on-site IT Site Administrator for advanced / on-site issues.
• Provide support to VIP users with excellent communication and adherence to ITIL process.
• Responsible for all back-end IT administration located at the facility, • Hands & Eyes support includes all the local computers email, authentication, and backup servers, network infrastructure, switches, routers, network data connections and other basic systems administration tasks (backup administration, and Printer/ Scanner administration etc.).
• Have good communication with all other Corporate Information Technology personnel to ensure standardization and compliance between sites.
• Work closely with Corporate Information Technology department to identify and address facility related technology requirements.
• Provide device installation, initial instructions on hardware/software and problem resolution.
• Provide excellent customer support for Desktops, laptops, mobile and printers.
Such devices will be supported through in-warranty support from local vendors or using available spares, or in event of non-warranty replacement, through a local OEM.
Harman will be responsible for warranty support.
For replacement of equipment • Support the Campus Locations on an 8x5 basis and be available to provide 24x7 on call support for manufacturing production support What You Need • Initiative • Innovation • Effective communication • Adaptability • Orientation to quality • Customer orientation • Orientation to profitability • Management through processes and indicators What is Nice to Have • Leadership.
• Change Orientation.
• Collaboration.
• Judgment.
• Result Driven.
• Analytical.
• Problem solving skills.
• SAP knowledge HARMAN is proud to be an Equal Opportunity / Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
About HARMAN International HARMAN (harman.
om) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services.
With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson ® and Revel®, HARMAN is admired by audiophiles, musicians and the entertainment venues where they perform around the world.
HARMAN also is a technology and integration services leader for the Automotive, Mobile, Telecommunications and Enterprise markets.
More than 25 million automobiles on the road today are equipped with HARMAN audio and infotainment systems.
The Company's software solutions power billions of mobile devices and systems that are connected, integrated, personalized, adaptive and secure across all platforms, from the work and home to car and mobile.
HARMAN has a workforce of approximately people across the Americas, Europe, and Asia.
In March , HARMAN became a wholly-owned subsidiary of Samsung Electronics.
HARMAN is an Equal Opportunity, Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.
HARMAN offers a great work environment, brilliant career opportunities, professional training and competitive compensation.
Looking for a challenge where your experience is valued? Come see what you can achieve as a leader with HARMAN! DO NOT apply on this page.
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