HR PEOPLE OPERATIONS ANALYST-1

Resumen de trabajo The People Operations HR Analyst is an important member of our HR organization and plays a key role to deliver HR quality and participate on our HR transformation, responsible for delivering high quality execution of our HR Programs.
You will assist internal customers, with accurate and timely processing of information for all stakeholders.
You will be the first point of contact for provide HR operational support to employees and managers working in multiple countries across the region.
Focus area on customer support services, core HR operations (Benefits, data administration, onboarding, performance management and more.
You will be the voice of IFF’s HR department and assist with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and more.
Requirements.
Customer-oriented culture within the HR operations team and continuously focus on resolve customer needs as the first point of contact to employees and managers.
Receive inbound queries from multiple channels (phone, email, chat) from IFF employees.
Processing HR requests related to multiple services, identifying improvements, opportunities and taking charge of process improvement projects.
Leverage knowledge base to provide consistent customer service and solutions to customer inquiries.
Educate employees and managers on HR resources available to them and encourage the use self-service tools.
Guarantee HR integrity of data and process deliverables, through accurate management of employee information.
Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives.
Support peers with problem resolution and effective use of knowledge tools Requirements At least one year of experience in an HR Shared Services or HR operations.
Excellent customer service skills and desire to resolve issues.
Fluent English with strong verbal and written communication skills An understanding of human resources policies, procedures, and benefits Ability to prioritize effectively and balance multiple tasks, and make decisions that impact customer service satisfaction, sense of urgency.
Microsoft Office Tools (Excel, PowerPoint, Word), typing proficiency is required and experience with a case management system and HCM system is preferred.
Excellent written and verbal communication skills.
Fluent in Spanish and English.
Experience in communicating through various intake channels.
Experience understanding and meeting Key Performance Indicators.
Bachelor’s Degree in HR or related field preferred.
Somos líder mundial en sabor, aroma y nutrición, ofrecemos a nuestros clientes una gama más amplia de soluciones naturales y aceleramos nuestra estrategia de crecimiento.
En IFF creemos que su singularidad libera nuestro potencial.
Valoramos el mosaico diverso de etnia, origen nacional, raza, edad, sexo o condición de veterano.
Nos esforzamos por lograr un lugar de trabajo inclusivo que permita a cada uno de nuestros colegas aportar su yo auténtico al trabajo, independientemente de su religión, identidad de género y estilo de vida.
expresión, orientación sexual o discapacidad.
Visit IFF.
om/careers/workplace-diversity-and-inclusion to learn more We apply science and creativity for a better world.
With the beauty of art and the precision of science, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients and solutions for products the world craves.
As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better.
For more than 130 years we’ve been focused on finding the most innovative solutions to help bring “better for you” products to market.
While we have grown over the years, we remain agile in our approach and put our customers’ needs at the forefront of our thinking.
We offer end-to-end service that few can deliver on.
Our unparalleled product portfolio is the most robust in the industry and we have leadership positions across key taste, texture, scent, nutrition, enzymes, cultures, soy proteins and probiotics categories.