CUSTOMER SUCCESS SPECIALIST

Location.
Hermosillo, Sonora (Hybrid) Experience.
2-3 years in Customer Success or similar roles Language Skills.
Bilingual (English and Spanish) Position Overview.
We are seeking a dedicated and experienced Customer Success Specialist to join our team in Hermosillo, Sonora.
The ideal candidate will have a passion for fostering strong client relationships, a keen attention to detail, and a drive to ensure the success and satisfaction of our valued customers.
As a Client Success Specialist, you will play a crucial role in maintaining and enhancing the relationships with our current clients, striving to exceed their expectations and build long-lasting partnerships.
Key Responsibilities.
Client Relationship Management.
Serve as the primary point of contact for assigned clients, fostering positive relationships and ensuring exceptional service delivery.
Customer Engagement.
Proactively engage with clients to understand their needs, address concerns, and provide solutions to enhance their experience.
Account Management.
Manage client accounts, ensuring accurate and timely delivery of services, and identifying opportunities for upselling or cross-selling.
Bilingual Communication.
Communicate fluently in both English and Spanish, both written and verbal, to effectively engage with our diverse client base.
Attention to Detail.
Maintain meticulous records of client interactions, transactions, and feedback within the CRM system to ensure accuracy and consistency.
Issue Resolution.
Act as a liaison between clients and internal teams to resolve any issues or challenges promptly and effectively.
Client Advocacy.
Advocate for clients' needs and feedback within the organization to drive continuous improvement and innovation in our products and services.
Client Training and Onboarding.
Assist clients with onboarding processes and provide training and support on our products or services as needed.
Drive revenue growth.
shifting your mindset from company-centered (focused on marketing and selling) to customer-centered (supporting the customers' buying process) Retention and Renewal.
Work proactively to retain clients and secure contract renewals, Identification of up-selling and cross-selling opportunities, in addition to negotiating renewal terms, Act as the primary point of contact for any issues or challenges faced by customers.
Qualifications.
Bachelor's degree in Business Administration, Marketing, Communications, systems engineering.
2-3 years of experience in Customer Success, Account Management, or similar customer-facing roles.
Proficiency in using CRM software (e.
., Salesforce, HubSpot) to manage client relationships and track interactions.
Excellent interpersonal and communication skills in English and Spanish, with a customer-centric mindset and a genuine desire to help others.
Strong attention to detail and organizational skills, with the ability to manage multiple priorities and deadlines effectively.
Self-motivated and proactive, with the ability to work independently as well as collaboratively within a team.
Flexibility to work in a hybrid environment, with the ability to adapt to changing priorities and business needs.
Why Join Us.
Opportunity to work with a dynamic and passionate team in a collaborative and supportive environment.
Competitive salary and benefits package, including opportunities for professional development and growth.
Make a meaningful impact by helping our clients succeed and driving the growth of our business.
Embrace a culture of innovation, creativity, and continuous learning as we strive for excellence in everything we do.
What we offer.
Competitive salary (better than the average in the Mexican market) Major Medical Health Insurance.
15 PTO day since year 0.
Opportunity for advancement & growth in a rapidly expanding team.
Mentorship, learning & education programs Monthly employee events And many more If you meet the qualifications and are excited about the opportunity to join our team as a Customer Success Specialist, we'd love to hear from you! Please submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for this role.
Nivel de educación deseada.
Superior - titulado Nivel de experiencia deseada.
Nivel Medio Habilidades.
English Customer Success Client Relations Customer Service Sales *