CUSTOMER SUCCESS SPECIALIST

Who are we?FOTCis a leading digital expert company dedicated to helping customers innovate and transform through the use of advanced cloud and AI solutions.
As a Google Premier Partner, since we have served over companies from more than 20 countries, delivering our partners comprehensive technology solutions tailored to their unique needs, specialising in cost optimization, data security, and efficiency.
What do we do?We have extensive experience in Google Cloud technologies helping SMBs and enterprises integrate advanced digital solutions into their business.
Our team of skilled professionals brings an advanced expertise in various technological domains, ensuring that we can provide comprehensive consultation and support in areas such as seamless collaboration from anywhere, hardware, application and infrastructure modernization, cyber security, cloud computing, data analytics, AI-based solutions and more.
ur clients span major industries including gaming, retail, e-commerce, finance, media, medical care, high-tech, and government.
Where can you find us?You can actually find us anywhere in Poland, Romania, Hungary, and Ukraine.
Our headquarter is located in the centre of Wrocław - Poland and everyone is welcome there, no matter if they want to meet in person or just have a sip of good coffee.
Who do we work with?As an official Google Cloud Partner, we are in contact with Google marketers, engineers, and strategists to better meet the needs of local businesses.
We maintain cooperation with over companies from more than 20 countries to help them leverage the potential of the cloud.
What do we believe in?We believe that together we can create a work environment where everyone can grow and develop their skills, regardless of colour, age, gender, or orientation,treated equally and with respect.
e want to create a work environment where transparency is a part of everyday life so that we can cooperate together as partners.
We are not afraid to provide constructive feedback as we believe that it’s a key to development.
We talk openly about salaries, numbers, and important decisions.
e promote ambition, and partnership with our clients, colleagues, and partners.
Who are we looking for?We are looking for proactive individuals with a can-do attitude who are keen to take the ownership and to contribute to our mutual success and strive for development.
f you stick to our core values - honesty, responsibility, determination, goal-orientation, partnership and openness - you will find your place with us.
urrently, we are looking for a person to join us as a.
Customer Success Specialist Your responsibilities will include.
providing project support to existingFOTCcustomers at the highest level within Google Cloud Platform such as project quotation, coordination of a teams that are responsible for project implementationproactively approach clients and propose various services from our portfolio by cross-selling activities,helping customers to take full advantage of premium functionalities and expand the range of services they use by upsales activities,Supporting existingFOTCcustomers in terms of technical development in Google Cloud area, Including project valuation, coordination of teams implementing the project and formal issues related to the project.
upporting companies digitalization and Cloud transformationcontract renewals,close cooperation with the technical support department, Requirements.
experience in a similar position (Customer Success role, Account Manager, Project Management etc.),English language on a very good level (C1+) and Polish on native level,independence in carrying out entrusted tasks and the ability to analyze customer needs,experience in conducting business meetings and negotiations with C-level management,Interest in the technology, especially cloud solutionsexperience in sales ofcustomized IT products(e-commerce, or cloud solutions) We offer.
you can work from Wrocław or Warsawpermanent cooperation (based onB2Btype of contract),monthly base salary between PLNon the invoice +quarterly performance-related bonusflexible working timewithin business hours 8am- 6pm CET,long holiday bonuses- we reward for taking a longer break to unwind,opportunity to learn about Cloud solutions by direct collaboration withGooglepossibility to participate in Cloud-realeted eventsanonymous helpline providing psychological support,co-financing the costs of sport activities,micro-loans,free online English classes.
If you are interested in new technologies and the cloud is more than just a cloud for you, send us your CV!We strive to protect your personal data.
The information below contains details of the processing of personal data as part of the recruitment process.
The administrator of your personal data is the company indicated in the announcement, i.
.
ly On The Cloudsp.
z o.
.
established in Wrocław, postal code no.
, Rzeźnicza , entered into the Register of Entrepreneurs managed by the District Court for Wrocław-Fabryczna in Wrocław, VI Commercial Division of the National Court Register, under Registry no.
, Tax Identification Number (NIP).
.
Purpose of data processingYour personal data will be processed in order to carry out the recruitment process.
The basis for data processingThe basis for the processing of your personal data by the Company in order to carry out the recruitment process is § 6.
a (consent) and §6.
f (legitimate interest) REGULATION no.
OF THE EUROPEAN PARLIAMENT AND OF THE EU COUNCIL of 27 April on the protection of individuals with regard to the processing of personal data and on the free exchange of such data, and repealing Directive / EC (GDPR).
We process your personal data only for the purpose of recruitment indicated in the job offer and for the purposes of future recruitment if you have given your consent in your application.
You have the right to withdraw your consent at any time, this will not affect the lawfulness of the process which was carried out based on consent before its withdrawal.
Providing personal data is not mandatory, but necessary to carry out the recruitment process.
Data processing periodWe process your personal data in order to recruit for the position indicated in the advertisement for a period of 1 year from the moment of receiving your application.
After this time, the data may be processed for a period corresponding to the period of limitation of claims (as in applicable law), which may be raised by the administrator and which may be raised against the administrator.
Your rightsYou have the right to request the administrator to give you access, inspect your personal data, rectify them, delete (in the event of the circumstances provided for in clause 17 of the GDPR - the right to be forgotten) or limit processing (in the cases specified in clause 18 of the GDPR), the right to withdraw consent in the event of its expression and submission of a complaint to the supervisory body (President of the Office for Personal Data Protection, ul.
Stawki Warsaw).
Contact If you have any questions, you can contact us.
via e-mail.
ia post to the following address.
ul.
Rzeźnicza Wrocław.