CUSTOMER SUCCESS MANAGER, CTP
Descripción de la oferta de empleo
Essential Functions Ensures fulfillment of contract specifications and ad-hoc client requests to build client satisfaction, under supervision Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contac t Ensures, through review and verification, that the product deliverable meets the customer's specfcations, including timeliness and quality Partners with sales and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifiying revenue opportunities within existing clients Maintains effective internal communications with sales and support to keep all apprised on activies with the client Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market May conduct product/services and process training for clients May conduct service meetings at client sites Represents IQVIA on external client projects Other duties as assigned Requirements 2 - 3 years of prior relevant experience.
Prior experience as a Customer Success Manager Experience in Investigator Grant Budgeting / Account Management / SaaS Customer Experience with focus in Life Sciences preferred Broad knowledge of the concepts, practices and procedures of a customer success manager Broad knowledge of IQVIA products and or Pharmaceutical Industry Meeting facilitation, presentation and training experience Proficiency in PC applications such as Excel Ability to communicate effectively with various levels in the organization (written and oral) Demonstrated problem solving, analytical and strong customer success skills Demonstrated ability to develop and maintain relationships in a diverse business enviornment Ability to travel to cl ie nts and IQVIA offices as appropriate IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.
We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide.
Learn more at https://jobs.
qvia.
om
Detalles de la oferta
- ARG IQVIA RDS Argentina SRL
- Sin especificar
- 23/10/2024
- 21/01/2025
Resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing startup! as a customer service agent, you will report to our customer success manager and be joining an energetic, supportive team......
Experiencia como community manager y estrategia de contenido buena voz para narrar... creadora de contenido / community manager buscamos creadora de contenido para manejar los canales de canal de youtube y de tiktok... su rol aparte de crear contenido va a ser el manejo de 2 canales de redes sociales......
Additional tools: familiarity with wordpress divi builder, analytics, google tag manager and mouseflow is advantageous but not mandatory... your day to day:daily collaboration: engage in daily strategy meetings via zoom with a fellow google ads manager from argentina and a german/australian team leader......
With calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process inbound and outbound calls remotely... customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience......
Funciones: - creación de contenido para publicación en redes sociales y apoyo al community manager - generación de parrillas según los temas de tendencia - monitoreo de redes sociales requisitos del puestorequisitos: - lic... ¿te gustaría ser parte del equipo?¿te gustaría ser parte del equipo? nuestro......
Nuestro bilingual community manager establece estrategias para construir y crecer las comunidades digitales de sus cuentas a cargo, ofreciendo un excelente servicio y atención al cliente... en comunicación, mercadotecnia, publicidad, diseño o afín - experiencia de 1 año como community manager (deseable......
Nuestro community manager trainee da apoyo al equipo, llevando cuentas pequeñas mientras desarrolla su experiencia, generando mayor participación a través de las redes sociales... en comunicación social, marketing o afín - 6 meses de experiencia en el manejo de redes sociales y generación de reportes......
Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......
Project manager ¿te gustaría pertenecer a una reconocida agencia de comunicación gráfica en méxico? ¡buscamos project manager! funciones: seguimiento al proceso operativo de la empresa, seguimiento de actividades y plan de trabajo administración de recursos reportes de estatus y comunicación ejecutiva......
Job listing: administrative program & content manager company: ubiquiti, inc... we are currently looking for an administrative program & content manager to help scale our global network of certified trainers and students abroad... ai-drive content curation: assist with content creation by leveraging......
