CUSTOMER SUCCESS MANAGER
Descripción de la oferta de empleo
The team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage.
It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise.
The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
About the Team The Commerce Engineer (CE) is an ecommerce expert and will help our customers identify opportunities and execute their growth plans.
The CE is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX.
The CE constantly investigates the platform’s technical scenarios to address customer’s business and technical questions.
CEs are the main point of contact between our customer and VTEX, being the C-level’s voice regarding strategy.
Who you are You have 3+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.
om, Marketplaces and/or B2B; Experience in solving business problems and quickly picking up new tools and skills; You have experience with P&L and business models; You are data-driven; You have technical knowledge of platform and integration models; You have a tech & math mindset, providing simple solutions to complex problems; You have advanced English knowledge.
Hybrid work.
you are based in Mexico City.
About VTEX VTEX (NYSE.
VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce.
VTEX is trusted by more than customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over active online stores across 38 countries*.
Founded in the year , VTEX has a history of being unstoppable.
Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants.
We are building an extraordinary future with more than employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers.
If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, Benefits Competitive salary and annual bonus; Reimbursement of up to 65% for foreign language classes (English, Portuguese); Indefinite job contract; Paid time off; Medical insurance; Food Allowance; Free Shipping from VTEX Stores
Detalles de la oferta
- VTEX
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 12/11/2024
- 10/02/2025
Resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing startup! as a customer service agent, you will report to our customer success manager and be joining an energetic, supportive team......
Experiencia como community manager y estrategia de contenido buena voz para narrar... creadora de contenido / community manager buscamos creadora de contenido para manejar los canales de canal de youtube y de tiktok... su rol aparte de crear contenido va a ser el manejo de 2 canales de redes sociales......
Additional tools: familiarity with wordpress divi builder, analytics, google tag manager and mouseflow is advantageous but not mandatory... your day to day:daily collaboration: engage in daily strategy meetings via zoom with a fellow google ads manager from argentina and a german/australian team leader......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
Funciones: - creación de contenido para publicación en redes sociales y apoyo al community manager - generación de parrillas según los temas de tendencia - monitoreo de redes sociales requisitos del puestorequisitos: - lic... ¿te gustaría ser parte del equipo?¿te gustaría ser parte del equipo? nuestro......
Nuestro bilingual community manager establece estrategias para construir y crecer las comunidades digitales de sus cuentas a cargo, ofreciendo un excelente servicio y atención al cliente... en comunicación, mercadotecnia, publicidad, diseño o afín - experiencia de 1 año como community manager (deseable......
Nuestro community manager trainee da apoyo al equipo, llevando cuentas pequeñas mientras desarrolla su experiencia, generando mayor participación a través de las redes sociales... en comunicación social, marketing o afín - 6 meses de experiencia en el manejo de redes sociales y generación de reportes......
Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......
Project manager ¿te gustaría pertenecer a una reconocida agencia de comunicación gráfica en méxico? ¡buscamos project manager! funciones: seguimiento al proceso operativo de la empresa, seguimiento de actividades y plan de trabajo administración de recursos reportes de estatus y comunicación ejecutiva......
Job listing: administrative program & content manager company: ubiquiti, inc... we are currently looking for an administrative program & content manager to help scale our global network of certified trainers and students abroad... language skills: english fluency required; fluency in other languages......
