Ver oferta completa

CUSTOMER SERVICES REPRESENTATIVE

Aguascalientes - Aguascalientes

Descripción de la oferta de empleo

Life at Nissan encompasses everything that inspires both the quality of our vehicles and the quality of our people.
Company-wide, you'll find fast learners and self-starting engines as well as people who are quick to embrace change and take an idea into overdrive.
At Nissan, minds race.
Imagination gets a green light.
Each opportunity is the fuel that drives an idea from inspiration to real-life.
Mision.
The position is responsible on providing excellent and efficient quality service in inbound calls from Customers/Businesses that own a vehicle through Nissan Motor Acceptance Corporation (NMAC) or Infiniti Financial Services (IFS) in regards to any inquiry, complaint and/or question they have regarding their loan and/or lease accounts (Including technical Support assistance to the NMAC/IFS Website).
Also providing such service to NMAC/IFS Dealerships and/or 3rd Party (i.
.
Other Financial Institutions) inquiring on subjects like Payoffs, Titles and others.
The majority of the calls are in English but there might be a few calls in Spanish.
Responsibilities.
Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
The agent will have to identify current Account status for appropriate action on both Retail and Lease NMAC/IFS phone calls regarding a Titles, End of Term, Interest rate and other subjects.
Maintains a Quality Standard on all phone calls received guarantying a minimum overall average percentage of 70% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
Utilize all tools and resources available to proactively resolve our Customer’s concern and prevent any further call backs.
Follow all Adherence guidelines to achieve a minimum target of 95%   Requirements.
Knowledge and skills.
Basic understanding of the auto finance industry Experience.
Knowledge on excellent Customer Service techniques (call center based preferably) Academic level.
High School diploma / Bachelor degree preferred Technical skills.
MS Office Intermediate Language.
Fluent English   Skills.
Business Acumen (Knowledge) Continuous learning Resolution of problems and conflicts.
Negotiation and influence.
Analytical aptitude -Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual,) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By   applying   for   the   advertised   position, candidates   acknowledge   that   Nissan Mexicana and   its   subsidiaries reserve   the   right   to   conduct   a   public   conduct   search   due   to   the   sensitive   nature   of   the   assets   and   information   involved   in   the   role.
This   includes,   but   is   not   limited   to,   proprietary   information,   financial   data, and   other   assets   requiring   safeguarding.
Nissan Mexicana and   its   subsidiaries   assure   confidentiality   and   compliance   with   all   legal   requirements   regarding   the   use   of   such   information.
By   applying   for   this   position,   you   are   consenting   to   this   check.
Aguascalientes Aguascalientes México
Ver oferta completa

Detalles de la oferta

Empresa
  • NR Finance Services, S.A. de. C.V (NRFS)
Municipio
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 04/11/2024
Fecha de expiración
  • 02/02/2025
Customer Care Representative Bilingual/ 2 Days Off/ 18K/
AFNI MX

Campaña de customer service para una empresa de telefonia muy importante de estados unidos... planes de crecimiento a corto plazo... requieres: 18 años en adelante inglés avanzado conversacional preparatoria terminada 1 año de experiencia en call center radicar en zona metropolitana de monterrey ofrecemos:......

Customer Service Agent
New Rich Network

Resolve complaints and customer problems in an efficient, professional and friendly manner... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... placing new order/volume orders, handling existing orders, returns/replacements......

Inside sales representative
Genesis management llc

If you're ready to take your sales career to the next level, apply now! **keywords:** inside sales, sales representative, customer service, financial services, call center, outbound sales, lead generation, account executive, sales associate, telemarketing equal opportunity employer job type: full-time......

English-speaking Customer Service Agent
Calls Experts

Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......

Inbound Sales Representative 16k + unlimited commissions
Afni

Elevate your sales career and unlock limitless opportunities as an inbound sales representative at afni! betterbeginshere at #afni earn a competitive base salary of $16,000 mxn per month for 45 hours weekly (pay per hour)work just 5 days a week with 2 days off to rechargeuncapped commissions - sky's......

Customer Service Bilingüe
CGS Consultores

Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......

Agente telefonico bilingüe customer service/upsales
Hexaware technologies de mexico s. de r.l. de c.v.

Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......

AGENTE TELEFONICO BILINGÜE CUSTOMER SERVICE/UPSALES
HEXAWARE TECHNOLOGIES DE MEXICO S. DE R.L. DE C.V.

Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......

AGENTE TELEFONICO BILINGÜE CUSTOMER SERVICE/UPSALES
HEXAWARE TECHNOLOGIES DE MEXICO S. DE R.L. DE C.V.

Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......

Sales Development Representative (remote)
Diasphere LLC

We are a bim/vdc services company specializing in comprehensive vdc solutions for the hvac and plumbing trades... com/ about role we are looking for a highly motivated and experienced sales development representative from latam to join our team on a full-time, remote basis......