CUSTOMER SERVICE SUPERVISOR FLAVORS JOB DETAILS | IFF FAMILY OF COMPANIES
Descripción de la oferta de empleo
The Customer Service Coordinator will coordinate, revise and inform the status of the orders in-house as well as the sales forecast and be responsible for the reports demanded from the Commercial Director of Mexico.
You will be able to lead the processes of the area and the people under your responsible, motivate, train and help the customer service group, and conduct processes such as evaluation, capacitation, and development of the customer service group aligned with corporate policies.
To be successful in this position, you will have strong analytical and problem solving skills, relationship building and teamwork experience, and excellent interpersonal and communication sills.
You will have a bachelor's degree in a relevant area of study.
Responsibilities.
Manage or supervise customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy.
order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving.
Process or supervise a credit note or a debit note related to a sales order or customer complaint.
Process or supervise customer complaints and service cases management and participate in Order to Cash complaint investigation at country or sub-regional level.
Supervise Customer Service Representatives service level towards internal and external customers.
Build a strong partnership with internal and external stakeholders.
Drive continuous improvement in Order to Cash process and Service Level KPI´s on time delivery, order entry accuracy, monthly compliance performance customer complaint lead time, etc.
Participate in internal/external audits as needed.
Coach and train direct report lines.
Job Requirements Required Skills Bachelor Degree in Supply Chain, Business Administration or any other related role + 5 years experience in Customer Service or Supply Chain of business to business 1-2 years experience in direct people management Knowledge in Supply Chain Management or end to end Order to cash process.
Expert knowledge in of MS Office tools Knowledge in SAP Knowledge in basic finance Fluent business English communication skills Effective communication skills across all levels of organization Negotiation and influencing skills Highly collaborative and team player Cross cultural awareness Training/Certifications (Desirable) SAP Training Microsoft office tools training (Word, Excel, Power Point) Incoterm and Payment term training At IFF, we believe that your uniqueness unleashes our potential.
We value the diverse mosaic of the ethnicity, national origin, race, age, sex or veteran status.
We strive for inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.
om/careers/workplace-diversity-and-inclusion to learn more…
Detalles de la oferta
- IFF Family of Companies
- 20/06/2024
- 18/09/2024
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