CUSTOMER SERVICE SUPERVISOR
Descripción de la oferta de empleo
You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support, with the goal of ensuring customer satisfaction and execution of the operation plan.
esponsibilities.
oordinate and supervise daily activities of the team and responsible for team leadership and development such as.
team vacation schedule, training, coachingOrder follow up with our warehouses and plants, and proactively communicate supply chain issues and provide alternatives.
ommunicate, implement and interpret customer service policies and procedures.
dentify and coordinate the implementation of new process improvements and initiatives, coordinate the customer service function with other functions, e.
.
commercial, operations functions.
dentify any customer concerns, investigate and resolve problems, and respond to customer inquiries.
Champion customer needs and follow-up on customer inquiries.
rovide responsive order management support including order entry, or expediting and shipment information to customers.
oordinate team efforts to support the sales team to achieve the operating plan.
upport the training and development of the customer service team, estimating workload needs, etc.
ct as team role model and change-agent, positively lead and influence team members to collaborate together to achieve individual and business goals.
ypically does not spend more than 40% of time on day-to-day order management activities (until the team is complete more time will need to be allocated to daily order management and order entry) Qualifications High School Diploma or equivalent required, Bachelor’s degree a plus.
luent English required, other European languages a plus.
+ years experience in B2B customer service in multinational companies; experience in leading a team is plus.
trong written, verbal communication skills across levels and multiple functions in the organizationGood knowledge of applicable computer systems, such as Microsoft Office or Google tools, in particular Excel and Powerpoint, and ERP systems, for example Oracle Fusion, SAP, etc.
Excellent customer service skills.
ossess leadership, mentoring, training and project management experience and skills.
trong reporting and presentation experience and skills.
Detalles de la oferta
- Avery Dennison
- En todo México
- Sin especificar - Sin especificar
- 24/11/2024
- 22/02/2025
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
With calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process inbound and outbound calls remotely... customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Pasión por la industria fintech y deseos de convertirse en experto en el campo... (miguel hidalgo)... entorno de trabajo:este rol se desempeña 100% en nuestras oficinas bien equipadas ubicadas en el corazón de la ciudad de méxico... se prefiere experiencia previa en éxito del cliente, gestión de cuentas......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Seguro de gastos médicos menores y en caso de tener esposa y/o hijos, también podrás agregarlos a este seguro si así lo deseas... requisitos: b2/c1 english level call center experience tech support and sales skills horario: lunes a viernes de 7am a 4pm lunes a viernes de 10am a 7pm (se pide disponibilidad......