CUSTOMER SERVICE SUPERVISOR
Descripción de la oferta de empleo
descripción manage, guide, coach, and motivate the latam customer service team team's escalation-point for problem resolution and decision making setting goals for customer service team members and helping them achieve those goals ensuring compliance with regulations, policies, and procedures by regularly auditing the team's work actively promoting and managing the continuous improvement of customer service standards collaborate with other departments to ensure shipments are handled in the most efficient, economic, and compliant way possible assisting in problem-solving and root-cause analysis regarding the latam distribution centers and customer service issues interacting with customers and handling customers queries and complaints in a timely fashion leading and/or participating in supply chain process improvement related projects aligning short- and long-term priorities with sales and supply chain/warehouses to ensure order execution and goal achievement reviewing, approving, and/or processing corrective transactions, credits and returns.
creating and maintaining weekly and monthly reports for internal and external communications, such as kpi's, customer satisfaction surveys, etc.
other duties and responsibilities as determinedt, from time to time, in its sole discretion perfil buscado (hombre / mujer) minimum 5 years' experience in customer relationship and service level management bachelor's degree in supply chain or related field excellent interpersonal skills and communication skills; ability to effectively communicate with all levels of the organization ability to work in a fast-paced environment with complex business scenarios detail oriented with strong problem-solving skills individual must be self-motivated, adaptive to changes and results oriented.
ability to build strong cross-departmental business relationships ability to develop and maintain relationships with people from different cultures and backgrounds must be service oriented, culturally sensitive, have a leading personality, and be able and willing to handle high stress situations required - bi-lingual (spanish/english) - written and oral language skills required.
demonstrated excellence in written and oral communication.
qué ofrecemos sueldo> $ aguinaldo, fondo de ahorro, vales de despensa, sgmm, seguro de vida
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 540000$ - 540000$
- 26/08/2024
- 24/11/2024
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