CUSTOMER SERVICE SR. REPRESENTATIVE (FIXED TERM)
Descripción de la oferta de empleo
International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers.
The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences and national requirements in local markets.
Latin American country operations include Brazil, Chile, Colombia, Mexico, and Peru.
About the role As a Customer Service Sr.
Representative you will attend, follow up and respond to CONDUSEF and PROFECO complaints and all related to Credit Bureau reporting.
This role is also responsible for monitoring and managing improvements to Customer Service processes with a preventive vision.
In addition, you will provide support with attention to customer requirements called "Tickets" and support activities in the Customer Service area.
Type of contract.
Fixed Term (4 months) What you need Bachelor's degree in Administrative Sciences, Finance, Accounting.
+2 years of experience in Customer Service or administrative activities.
Intermediate - Advanced English (Will be evaluated in interviews).
Intermediate-Advanced knowledge of Microsoft Office Tools.
Follow-up and focus on results.
Time management.
Interpersonal communication What you will be doing Attention to CONDUSEF and PROFECO requirements.
Reporting to internal areas and regulators.
Review of Customer Service processes to define action plans to prevent our clients from going to regulatory authorities.
Follow-up on writs and notifications from authorities.
Support in escalation processes and regulatory issues.
Detection of improvements in our processes and systems to correct the quality of information reported to the Credit Information Society.
Attend Customers requirements related to the reporting of their credit history.
Attention to customer service requirements.
Management of reports and presentations of the area.
What we offer At GM Financial we want you to be the most authentic version of yourself.
We take care of your work-life balance by programming wellness and integration activities, where you will strengthen your relationships with peers and contribute towards the development and wellbeing of your community, while providing you with a competitive salary and benefits.
Some of our global benefits include Extended Maternity & Paternity Leaves, Personal Days & Community Investment hours.
Mexico.
Additional benefits include Medical Plans, Profit Sharing, Life Insurance, Savings Fund & Pension Plan and others.
#LI-MON Disclaimer Mexico - GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization.
We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.
Detalles de la oferta
- GM Financial
- Sin especificar
- 09/09/2024
- 08/12/2024
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