CUSTOMER SERVICE REPRESENTATIVE (GERMAN SPEAKING)
Descripción de la oferta de empleo
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Organising data and generating deep customer insights in order to enhance sales force productivity and effectiveness.
Supporting the sales team key planning and operations tasks to support the overall objective of the business.
Attainment Planning through effective goal setting, designing sales incentives to drive business objectives and territory analysis & definition for sales maximum effectiveness.
Providing pricing and contract support by providing the sales team with high-quality and competitive proposals.
Monitoring and analysing key sales and business performance indicators and trends to drive strategic and tactical business decisions and also coordinating and ensuring accuracy of sales forecasts.
Ensuring Sales process adoption and compliance and also identifying opportunities for improvement in the sales process and systems to ensure greater sales effectiveness and efficiency.
The Profile You have at least 1 year experience within a Customer Service or Sales Operations / Sales Support role, ideally within the Ecommerce / Marketplaces, IT Services and Other Services industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You are a strong team player who can manage multiple stakeholders You are a self-starter and demonstrate a high level of resilience You pay strong attention to detail and deliver work that is of a high standard The Employer Our client is a leading Business Process Outsourcing (BPO) company specializing in providing exceptional customer support services to businesses across various industries, including ecommerce, fintech, and medical.
Detalles de la oferta
- Snaphunt
- En todo México
- Sin especificar - Sin especificar
- 04/06/2024
- 02/09/2024
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