CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
For us, it's also clear that our diversities form an amazing foundation for achieving great results.
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his role is the first interface to customers to provide world-class customer service to both existing and prospective customers.
AIN RESPONSIBILITIES.
atabase Management.
Updating the Customer database with information like delivery address, salesman code, email ids.
nquiry Handling.
Handling customer queries, aiming to clarify, orient and direct detected problems toward a solution.
uotations.
Together with field sales, decide on the most appropriate solution for a customer.
This can include contacting several suppliers, calculating prices, creating new products together with correct data and comparing delivery times.
rder Management.
Manage orders from the initial creation to invoicing, including external and internal orders, credits and invoices, cancellations, and other various tasks.
Searching for order information, escalation of issues, and planning for future orders.
rder Monitoring.
Pro-actively reduce and prevent customer order delays with help from supporting systems like Power BI and similar solutions.
laim Handling.
Register the claim in Seco Application (Comflow) as per information received from customer or sales engineer or application engineers.
eturns.
Prepare relevant documents and process it in the ERP system in line with the global Return Policy.
ocal Warehousing.
Stock-in the product in the ERP system, pick and pack orders, and arrange to dispatch to respective customers.
rocurement.
Send enquiry, receive quotation and negotiate it with supplier.
Release the purchase order, follow-up and ensure timely delivery.
RM.
Manage the CRM tasks and cases with accuracy and within the SLA.
ctively work to increase e-commerce business.
anage and develop existing business in line with customer segmentation, rules, and procedures.
rovides timely responses to bring about great customer experience.
DUCATION.
Diploma/Bachelors in any fieldEXPERIENCE.
2 - 6 years in a Customer Service environment.
THER.
Office 365 knowledge of any ERP system.
pplicationInterested? Send your application no later than 25th November .
Apply in Workday with a resume and a cover letter in English.
ontact InformationFor further information about this position, please contact the recruiting manager:#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 31/12/2024
- 31/03/2025
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