CUSTOMER SERVICE REPRESENTATIVE

Job Description Provide Customer Service to assigned customers and accounts.
Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
This position differs from the “Internal Sales Consultant” position in that the majority of time is dedicated to supporting the sale activities and the customer and not toward direct selling.
REPRESENTATIVE ACTIVITIES.
Activities and duties will vary dependent upon functional area assigned.
Activities may include, but are not limited to.
anage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
rovides telephone customer service regarding company's services and/or products.
dentifies customer's needs and determines appropriate actionPromotes and sells the company's products or services.
nvestigates and resolves complaints.
ses a computer system to track questions and answers as well as enter and track the status of orders.
valuates and resolves customer complaints professionally and tactfully.
egotiates customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
uthorizes credit memos/refunds within policy and according to established procedures.
anage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, complete order fulfillment.
mplement account service strategies.
rincipal liaison with marketing and sales for assigned customers.
mplementation of marketing programs for assigned accounts.
upport all aspects of service to the customer including, but not limited to.
price quotes and quote follow-up, technical and product recommendations and sample department coordination.
nitiate and implement initiatives which improve customer service and responsiveness.
oordinate with Logistics and Operations on capacity planning and scheduling.
hampion customer needs and follow up on customer inquiries.
rovide responsive order management support including order entry, or expediting and shipment information to customers.
roactively communicate supply chain issues and provide alternatives.
ttend technical training seminars.
ack-up team-members when workload makes this necessary.
artner with Inside Sales to assist in achieving sales goals.
anagement of International customers, orders and logistics.
Implement account servicing strategies for assigned accounts.
rincipal liaison with marketing and sales for International products and customers, and for multiple product lines & sites.
oordinate with division planners and production schedulers on delivery times for orders received.
mplementation of marketing programs for assigned accounts.
upport all aspects of customer service including color match requests, pricing coordination, order entry, technical and product recommendations, export documentation including active coordination of shipments.
nitiate and implement initiatives which improve customer service and response times.
Qualifications High School Diploma or equivalent required.
Bachelor’s degree preferred.
- 5 years Customer Service or related experience a plus.
xcellent written, verbal and telephone skills.
Strong data entry and organizational skills.
Detailed oriented and good follow-up skillsKnowledge of technical aspects of assigned product lines and customers.
ble to effectively manage many priorities and issues.
nderstanding of applicable computer systems, such as Microsoft Office, Lotus Notes, and function specific software.
xcellent leadership skills.
trong project management skills.
Additional Information AVERY DENNISON OFRECE IGUALDAD DE OPORTUNIDADES LABORALES Todos los solicitantes elegibles serán considerados para la oportunidad, independientemente de su raza, color, religión, sexo, origen nacional, orientación sexual, identidad de género, discapacidad, estado de veterano protegido u otro estado protegido.
Toda su información se mantendrá confidencial de acuerdo con las leyes vigentes.