CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
Order-to-cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections, and master data maintenance, complaint handling.
ey Activities, Responsibilities, Accountabilities.
e the main contact for customers throughout the Americas region with regular interactions both on the phone and via email.
nter and manage customer orders and delivery schedules in SAP system (EDI, e-mail, Order Bot).
rocess billing or quality related order adjustments (e.
.
returns, credit/debit notes).
aintain order fulfillment duties within the order-to-cash process, covering specified client portfolio.
rack and maintain daily communications of cases.
aily monitoring and management of orders in Order Cockpit Dashboard to ensure that orders are progressing as expected.
rioritize and manage urgent escalations and provide timely and effective solutions to customers.
reate/maintain customer master data information \u customer shipping instructions.
anage customer complaints and ensure timely resolution and response.
rovide required documents, certificates, declarations.
ollaborate and communicate daily with other internal stakeholders i.
.
sales team, logistics transportation \u warehouse team, order coordinator, credit/collections, billing, quality, regional business management, approvers, etc.
roactive communication with customers to build and maintain trustworthy relationships, acknowledge customers about order status and ongoing cases.
ctively gain knowledge of company products and services.
wnership of attending trainings, meetings and applying knowledge learned.
ey Deliverables / Expectations.
uild and maintain customer relationships and trust.
rovide accurate and complete order management.
dhere to company business rules and processes.
ollow established policies to ensure adherence to order process flow.
nderstand the company's products and services and be updated about processes and trends.
eet/exceed monthly KPI metrics and objectives.
ualificationsKey Deliverables / Expectations.
uild and maintain customer relationships and trust.
rovide accurate and complete order management.
dhere to company business rules and processes.
ollow established policies to ensure adherence to order process flow.
nderstand the company's products and services and be updated about processes and trends.
eet/exceed monthly KPI metrics and objectives.
ompetences / Behaviors.
ustomer focused mindset.
bility to multitask.
ffective Time Management.
bility to build relationships.
bility to work in a global fast-paced and complex environment.
eing flexible and adaptable to change.
ritical Thinking and Problem-Solving Skills.
ood communication skills - verbal, written, and listening.
ositive, Empathetic, and Friendly attitude.
ccountable, Responsible, Engaged and Resourceful Team Player.
recise, detail-focused
Detalles de la oferta
- Sin especificar
- 28/12/2024
- 28/03/2025
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