CUSTOMER SERVICE REPRESENTATIVE
Descripción de la oferta de empleo
As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.
Primary Responsibilities
Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Maintain Service contracts by scheduling service appointments with customers.
Schedule and coordinate all serviceemergency calls as calls are received.
Respond to all messages left overnight.
Maintain service contracts by scheduling service appointments with customer.
Schedule and coordinate all serviceemergency calls.
Respond to all messages left overnight.
Other duties as assigned..
Bolsa de trabajo Perú ofrecemos puesto de Customer service Representative para el sector de CallCenter Telemercadeo en la empresa Helpware Mexico de . Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Helpware Mexico
- En todo México
- Sin especificar - Sin especificar
- 13/11/2024
- 11/02/2025
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