CUSTOMER SERVICE REPRESENTATIVE

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.
We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment.
If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.
Job Summary Job summary.
To support our extraordinary teams who build great products and contribute to our growth, we're looking to add a Customer Service Representative located in Aguascalientes.
Reporting to the Program Manager, Customer Service Representative role involves i n charge of communicating with customers and deal with customer's inquiries.
What a typical day looks like.
The General Manager will be accountable for overseeing and directing the site to ensure business development growth and the attainment of profit and operations goals including the Vision and Mission.
Review with planning and production to be aware of AR accounts.
Follow-up of deliveries with clients Communication with CFT to comply with previous and current production plans.
Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs Handle enquiries and resolve customer problems and complaints with care and efficiency and ensure one call resolution.
Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customer's.
Interpret customer needs, recognize symptoms, causes and solutions.
Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed.
Demonstrate clear speaking and writing skills in English and minimize the use of jargon to best ensure customer comprehension.
In charge of tracking relevant metrics and drive action items based on results KPIs.
The experience we're looking to add to our team.
Bachelor's Dregree.
Advance English.
ERP knowledge.
BAAN (nice to have) Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to work collaboratively across departments.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and acknowledges to questions from groups of managers, associates, vendors and/or customers.
What you'll receive for the great work you provide.
Competitive Salary.
Life & Medical insurance.
Christmas Bonus.
Food Coupons.
Saving Fund.
XS65 Job Category Operations Required Skills.
Optional Skills.
Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities.
We celebrate diversity and do not discriminate based on.
age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law.
We're happy to provide reasonable accommodations to those with a disability for assistance in the application process.
Please email and we'll discuss your specific situation and next steps (NOTE.
this email does not accept or consider resumes or applications.
This is only for disability assistance.
To be considered for a position at Flex, you must complete the application process first).