CUSTOMER SERVICE REPRESENTATIVE

Job Summary We are seeking a Senior Process Executive - CHD with 0 to 2 years of experience in Omnichannel Customer Service and Multi Channel Customer Service.
The ideal candidate will be responsible for delivering exceptional customer service across various channels ensuring customer satisfaction and contributing to the overall success of our customer service operations.
Responsibilities Handle customer inquiries and complaints across multiple channels including phone email and chat.
Provide timely and accurate information to customers regarding products and services.
Resolve customer issues efficiently and effectively ensuring high levels of customer satisfaction.
Document customer interactions and maintain detailed records of inquiries complaints and resolutions.
Collaborate with team members to improve customer service processes and enhance the customer experience.
Utilize omnichannel tools and technologies to manage customer interactions seamlessly.
Monitor and analyze customer feedback to identify trends and areas for improvement.
Assist in the development and implementation of customer service policies and procedures.
Participate in training sessions to stay updated on product knowledge and customer service best practices.
Support the team in achieving key performance indicators and service level agreements.
Contribute to the continuous improvement of customer service operations by providing feedback and suggestions.
Ensure compliance with company policies and regulatory requirements in all customer interactions.
Maintain a positive and professional demeanor when dealing with customers and colleagues.
Qualifications Possess strong communication skills both verbal and written.
Demonstrate proficiency in using omnichannel customer service tools and technologies.
Exhibit excellent problem-solving abilities and attention to detail.
Show a customer-centric mindset with a focus on delivering exceptional service.
Have the ability to work effectively in a fast-paced and dynamic environment.
Display strong organizational skills and the ability to multitask.
Be a team player with a collaborative approach to work.
The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant (Nasdaq-100.
CTSH) is one of the world's leading professional services companies, helping organizations modernize technology, reimagine processes and transform experiences so they stay ahead in a fast-changing world.
Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.