CUSTOMER SERVICE PROFESIONAL

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity.
We embrace change and work with curious minds re-inventing the future of work.
Join us and let us focus together on what’s truly important.
making lives better with new ideas and the latest technology around the world.
Why you’ll love working for Siemens! • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community.
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get rewards for them! • Diversity and inclusivity focused.
What will you do? Coordinate Field Service Engineers regarding the Installation, Commissioning, Site Acceptance testing, Actualization, Retrofit and Repairs for Medium Voltage Switchgears (Air & Gas Insulated) and LV Switchgear / Low Voltage Motor Control Centers.
Customer services related activities like attention during warranty period of our products, remote technical support, provide training of operation of the switchgears to Customers, remote and on-site assistance for customers and hot-line first responder.
Responsibilities • Managing of service tickets/warranty cases in SieOps (Salesforce) from creation to closure for the Mesoamerica region.
This includes offerings for mounting/installation/SAT, etc.
of switchgears.  Ordering of spare parts with Order Managers and Coordination of activities with Customers and Project Managers.  • Hot-Line first responder for urgent warranty attention including holidays and weekends.
• Selection of 3rd party vendors for field service jobs (quotations, technical scope review and purchase orders in SAP).     • Repairs on-site or remote troubleshooting and/or Supervision of Installation, Commissioning or Site Acceptance Testing for Medium Voltage Switchgears (Air & Gas Insulated) and LV Switchgear / Low Voltage Motor Control Centers.
• Customer technical support on site or remote way for warranty issues related of Medium Voltage Switchgears and LV Switchgear / Low Voltage Motor Control Centers.
• Coordinating, preparing, and ensuring that all materials, parts, and equipment are available and with appropriate quality for all the services or repairs scheduled to be attended by the Field Service Engineers.
• Collect all necessary information and evidence as remote way or on site from customers like photos, videos, to upload them on SieOps (Salesforce) and address this information to the quality assurance department to define how to proceed on next steps.
• Create and document properly all the activities performed on customer site in a field service report and obtain customer signature on service´s minute closing all open topics with the Customer and upload it on SieOps (Salesforce) accordingly.
Perform Customer Satisfaction surveys on services attended.
What will you need to succeed? • Skills.
Attitude for Service, Constructive culture Teamwork/Leadership, well Organized, good Communication/Negotiations skills.   • Bachelor’s degree on Electrical, Electro-Mechanical, Mechatronic, Automation, Electronic, Industrial Engineering related field.
• Advance Knowledge in Medium Voltage Switchgears and LV Switchgear / Low Voltage Motor Control Centers.
Electrical & mechanical drawings.
• 60% administrative work (home office) / 40% On-site Travel to different locations in Mesoamerica to attend complex services.  • Availability to attend urgent issues on customer site including weekends and holidays.
• SAP Knowledge (BOMs, Purchase Orders).
SieOps (Salesforce) expertise.
• More than 5 years working on an electrical services company as a Field Service Engineer for MV Air and Gas Insulted switchgears and LV MCCs.
Strong Experience with EHS guidelines on Electrical Substations including EPP requirements and the 5 Safety Rules.   • Intermediate English level required.
Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
A strong candidate has been identified however other suitable applicants are welcome to apply.