CUSTOMER SERVICE MANAGER HRDM
Descripción de la oferta de empleo
Customer Service ManagerLocation.
Remote (Global)Work Schedule.
Monday to Friday, 9.
AM - 5.
PM (EST)Salary Range.
up to USDPosition Overview.
he Customer Service Manager will oversee and enhance customer service operations by developing team workflows, managing analytics, and fostering continuous improvement through training and collaboration.
This role requires strong organizational and leadership skills, alongside a proactive approach to optimizing customer service processes.
ey Responsibilities.
cheduling \u Resource Planning.
Develop a Customer Service Representative (CSR) schedule aligned with staffing needs.
rocess Development.
Create call scripts and SOPs for handling reservations, changes, cancellations, quote calls, and more.
nalytics Management.
Monitor and manage analytics for email and phone systems; provide training to team members for general understanding and establish regular team meetings for review.
orkflow Optimization.
Review and update email workflows, follow-up processes, tags, rules, templates, SLA guidelines, and related operational elements.
raining \u Onboarding.
Develop and implement a \"Training Process/Academy\" for onboarding new team members.
ollaboration \u Feedback.
Launch and manage shared worksheets for \"Missteps and Struggles\" as well as \"Suggestions \u Feedback\" to encourage team collaboration and improvement.
esources and Tools.
roductivity.
MS Office, Excel, and MS Teams.
ask \u Workflow Management.
ClickUp (task, SOP, resource, and project management).
ommunication.
FrontApp (email), 8x8 (phone and internal messaging).
R Management.
ADP Workforce Now (payroll, onboarding, and employee management system).
ndustry-Specific Software.
SantaCruz (proprietary and unique to the industry; prior experience not expected).
ualifications.
trong English communication skills, both verbal and written.
roven experience in customer service leadership roles.
xcellent organizational and multitasking abilities.
amiliarity with the listed tools and a willingness to learn proprietary software.
ollaborative mindset and ability to foster a supportive team environment.
ice-to-Haves.
xperience with CSR training and onboarding programs.
amiliarity with email and phone system analytics.
lease note.
To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 05/01/2025
- 05/04/2025
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... this is an awesome opportunity to get in on the ground floor of a fast growing......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
(mediados de año se moveran a tlalnepantla) tener disponibidilidad para laborar en cualquiera de las dos zonas requisitos del puestorequisitos: experiencia mínima de 1 año en puesto similar o customer service escolaridad: licenciatura en áreas administrativas (titulado indispensable) inglés avanzado......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Exposición al trabajar con clientes de diferentes países de américa latina, fomentando la comprensión cultural y el crecimiento... paquete de beneficios adicional que incluye seguro de salud, vales de comida y más... excelentes habilidades de comunicación e interpersonales para interactuar efectivamente......
Importante empresa solicita para contact center agente bilingüe para atención a clientes 100% funciones: atención a clientes vía chat, correo o llamada, referente a los servicios ofrecidos, prospección, ordenes de compra, cotizaciones... requisitos del puesto requisitos: bachillerato o licenciatura......
Ofrecemos: weekends off (mon-fri only) entrenamiento pagado 100% gym bonus $220mxn food vouchers $1,069mxn client incentives! (sin tope) raf bonus $100 dls medical insurance base salary $15,000mxn prestaciones de ley y superiores: imss, infonavit, (15 días de vacaciones desde el primer año)......
