CUSTOMER SERVICE MANAGER

Customer Service Manager At ABB, we are dedicated to addressing global challenges.
Our core values.
care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
That's our story.
Make it your story.
Your role and responsibilities You are leading teams of specialists who provide internal and external customers support (e.
., coordinate customer support processes from customer enquiry to product delivery to end customers including order assistance, transport booking assistance, payment-related assistance).
Overseeing customer support process, definition, implementation, and execution in order to achieve target levels of service quality, operational efficiency you participate to the customer satisfaction and expectations \u\tCreates, implements, and reviews customer service strategy \u\tDevelops, implements, and maintains customer support processes and ensures compliance with global and local standards, rules, tools, policies, and shares functional best practices and lessons learned across the organization \u\tEnsures achievement of established targets (i.
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on time delivery), through oversight and definition of improvement actions as needed \u\tProcesses orders to ensure that customers receive accurate and timely delivery of products and acts as first port \u\tEnsures the resolution of customer issues by coordinating with Logistics and Operations and other internal and/or external teams and acts as first port of call to customers\u questions and orders \u\tParticipates in customer support related development projects (e.
.
tools, IS systems, competences, resources \u\tEstablishes regular reports and statistics of the customer support process \u\tReviews and analyzes performance against standards and prepares improvement plans \u\tEnsures that the area of responsibility is properly organized, staffed and directed \u\tBuilds an effective, capable and high performing organization Qualifications for the role Working experience in managing a customer service or sales support team in several years Self-driven with networking, collaboration, and intercultural skills Outstanding customer focus and excellent communication skills Bachelor's (or similar) degree in a relevant field, e.
.
Marketing, Business Administration, Logistics English and German fluent written and spoken Intermediate knowledge of Excel/Word/Outlook/PowerPoint Knowledge of SAP, Sales Force, OMS is a plus Knowledge of handling the import and export matters could be a benefit Benefits Flexible work practices Employee Share Acquisition Plan More about us ABB is able to offer you an interesting role within a highly motivated team, together with open communication structures.
On the basis of a personal, practice-oriented induction programme, you will be given the opportunity to acquire the confidence needed to work independently and self-reliantly within your assigned area.
Even after the joining phase, ABB offers a wide range of individual career development opportunities and supports you in realising your career goals with targeted training measures.
Interested in joining our team? We are looking forward to receiving your complete application through our online tool.
In the case of equal suitability, people with severe disabilities and their equals are given preference.
ABB AG Your contact is.
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