CUSTOMER SERVICE BILINGE

About Us
Helpware is a technologydriven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience Operational Support for modern companies. Our team of professionals is driven by the purpose of providing bestinclass valueadding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.


Position Overview
As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.



Primary Responsibilities
Confer with customers by telephone or by email to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers service or billing complaints by performing activities such as exchanging products or services, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Order tests that could determine the causes of product malfunctions.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
Review claims adjustments with appropriate departments, examining parts claimed to be defective, and approving or disapproving claims.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Compare disputed products or services with original requisitions and information from invoices and prepare invoices for returned products or services.
Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Maintain Service contracts by scheduling service appointments with customers.
Schedule and coordinate all serviceemergency calls as calls are received.
Respond to all messages left overnight.
Maintain service contracts by scheduling service appointments with customer.
Schedule and coordinate all serviceemergency calls.
Respond to all messages left overnight.
Other duties as assigned.




Qualifications
Live within Guadalajaras Metropolitan Zone
6 plus months of experience in customer servicerelated field.
Microsoft Office skills
Communication, Written Ability to communicate in writing clearly and concisely.
Communication, Oral Ability to communicate effectively with others using the spoken word.
Accountability Ability to accept responsibility and account for hisher actions.
Customer Oriented Ability to take care of the customers needs while following company procedures.
Working Under Pressure Ability to complete assigned tasks under stressful situations.
Problem Solving Ability to find a solution for or to deal proactively with workrelated problems.
Detail Oriented Ability to pay attention to the minute details of a project or task.
Active Listening Ability to actively attend to, convey, and understand the comments and questions of others.
Sales Ability Ability to use appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea.
Organized Possessing the trait of being organized or following a systematic method of performing a task.
Friendly Ability to exhibit a cheerful demeanor toward others.
Honesty Integrity Ability to be truthful and be seen as credible in the workplace.
Assertiveness Ability to act in a selfconfident manner to facilitate completion of a work assignment or to defend a position or idea.
Accuracy Ability to perform work accurately and thoroughly.

Bolsa de trabajo México ofrecemos puesto de Customer service para el sector de CallCenter Telemercadeo en la empresa Helpware Mexico de Zapopan. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.