CUSTOMER SERVICE ANALYST

If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of  CLM Case Manager Have knowledge about AML, Financial Crime, Sanctions and Global & Local policies and procedures of the line of business.
Willingness to work as a team  Skills and abilities.
Observer, meticulous, detailed in the reading, with the ability to discern the affectation and / or consequence that the findings may have, ability to adapt to future changes and commitment to grant high-quality work.
Correct administration and monitoring of workloads.
Ability to work on tight deadlines and under pressure Review and analyze transactional movements and customer information / behavior / news that are in accordance with the position he / she carries out and / or activity and to request customer or Line of Business confirmation / validation if required  Manage and monitor the actions emanating from the review to ensure compliance with local regulations and global standards (maintenance, signatures, digitization) Knowledge of customer profiles, identifying possible patterns of money laundering and terrorist financing activity, ensuring compliance with applicable internal policies and procedures and external regulations.
Knowledge of transactional activity of suspicious / unusual patterns of activity using various internal systems, reports, and external data sources.
Apply compliance and operational risk controls, in accordance with company and regulatory standards, policies and practices; report control weaknesses, compliance violations, and operational loss events.
Keep up to date with an understanding of systems, policies, procedures, and regulation   Calificaciones   Broad and comprehensive understanding of concepts and principles within multiple disciplines or a fast changing discipline The role requires a sound understanding of a value unit / product / region / legal entity, alongside a good understanding of the industry and the challenges and changes in the sector Management responsibilities for a sizeable team of professionals (including responsibility for budget, and planning) Covers a wide range of activities that require evaluative judgements based on the analysis of factual and qualitative information in complicated perhaps novel situations Seeks ways of improving and adapting day to day departmental activities and will actively seek authority to implement them Latitude to make decisions outside of established procedures but within a policy framework.
Broad guidelines are available.
Role implements strategy set by others Implements business plans through own team and is accountable for results The role requires the ability to guide, persuade and influence others through the developed skills of communication and diplomacy The role requires the ability to negotiate and influence within their team with a high level of influence Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member.
Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.
We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.
We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.