CUSTOMER SERVICE ADVISOR - COMPLAINTS
Descripción de la oferta de empleo
We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team.
This is a full-time complaint handling role with a competitive salary of £ and many excellent benefits.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers complaints are resolved with speed, efficiency, and a touch of fun! To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do.
- Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media - Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs - Customers Guardian - take ownership of each customers concern and become their primary contact - Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner - Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises - Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems - Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand To apply for this complaint handling role, you will need.
- Extensive experience in delivering outstanding customer service, preferably in a contact centre environment using various communication channels - Previous experience in a contact centre dealing with complaints is desirable - Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro - Excellent organizational skills, with the ability to coordinate tasks in a high-volume, deadline-oriented environment - Superb written and verbal communication skills, with a dash of charm and wit - Stellar interpersonal and negotiation skills - Multitasking prowess and the ability to handle high volumes - Expert objection handling skills Apply now and embark on an exciting journey.
We cant wait to welcome you!
Detalles de la oferta
- Webhelp
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 02/09/2024
- 01/12/2024
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