CUSTOMER SERVICE
Descripción de la oferta de empleo
Respond to customer queries in a timely and accurate way via phone, email or chat Identify customer needs and guide customers by using particular features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Monitor customer complaints on social media and reach out to provide assistance Inform customers on any new features and its functions Conduct after sales services Follow up with customers to ensure their technical issues are resolved The Profile Experience as a Customer Support Specialist or similar role is a plus Fresh Graduate are welcome to apply Familiar with Travel industry is a plus Able to use computer Experienced in using help desk software and remote support tools Excellent communication and problem-solving skills Multi-tasking ability Have a good patience and tolerance when handling rough cases The Employer Our client is established in under Airpaz Limited.
Their journey starts in with the first flight ticket sold out from our one-stop online booking platform, indicating that they had officially joined into the world of travel industry.
Eventually, they expanded their service range from domestic flight to international flight and embarked on accommodation booking to lighten traveler's needs perfectly.
As a third party, together with various airlines and accommodation partners, they successfully bring more than 3 million people into their ideal flights until today and the number continues to grow.
Their aim is to let people enjoy their trips to the optimum extent right from the scratch.
Detalles de la oferta
- Snaphunt
- En todo México
- Sin especificar - Sin especificar
- 26/10/2024
- 23/01/2025
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