CUSTOMER RETURN SPECIALIST

Customer Return Specialist    This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.
Our culture thrives on finding new and better ways to accelerate what’s next.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
If you are looking to stretch and grow your career our culture will embrace you.
Open up opportunities with HPE.
Job Description.
Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders.
Translates business needs into system/ application requirements and project components to help determine solutions to business problems.
Assists team members in producing functional requirements for tool development.
Proactively identifies and manages changes to requirements and identify risks for the company’s clients.
Effectively manages client’s expectations.
Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.
Applies basic foundation of a function's principles, theories and concepts to assignments of limited scope.
Uses professional concepts and theoretical knowledge acquired through specialized training, education or previous experience.
Develops expertise and practical knowledge of applications within business environment.
Acts as team member by providing information, analysis and recommendations in support of team efforts.
Exercises independent judgment within defined parameters.
How you'll make your mark.
Participate in the elicitation, documentation, analysis and validation of business processes, systems, and solution requirements.
Invoice capture and review.
Review and entry of contracts into the system.
Financial information Analyst.
Support Customer Delivery.
Document requirements specifications using high-maturity methods, processes and tools.
Support requirements management and change management processes.
Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
About you.
Typically a Bachelor's degree in a technical or business discipline or equivalent experience and a minimum of 0-2 years of related experience.
May include highly experienced individuals performing entry-level equivalent work who are non- degreed or degreed in an unrelated field.
Essential.
requirements determination using structured techniques for documentation, analysis; decomposition of high-level information into details; abstracting low-level information; distinguishing requests vs.
needs; classifyingprioritizing requirements; requirements change management and traceability; building relationships and working collaboratively; effective verbal/ written communication.
Advanced English We offer.
A competitive salary and extensive social benefits Diverse and dynamic work environment Work-life balance and support for career development  An amazing life inside the element! Want to know more about it?  Then let’s stay connected! https://www.
acebook.
om/HPECareers   https://twitter.
om/HPE_Careers HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
Additional Skills.
Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Business Processes, Business Solutions, Change Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Dashboard Reporting, Design Processes, Design Thinking, Empathy, Engagement Strategies, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements {+ 5 more} What We Can Offer You.
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are.
We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
We know diverse backgrounds are valued and succeed here.
We have the flexibility to manage our work and personal needs.
We make bold moves, together, and are a force for good.
Let's Stay Connected.
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job.
Services Job Level.
Entry      HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.
We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills.
We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need.
Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.