CUSTOMER PRACTICE MANAGER, PROFESSIONAL SERVICES

DESCRIPTION The Amazon Web Services Professional Services team is looking for Customer Practice Managers who can lead customer journeys that accelerate business outcomes.
This role is a trusted advisor for our customers who can drive strategic and financial value for customers through promoting and selling transformational professional services programs.
Key job responsibilities This professional will drive the following.
• Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
• Lead business outcomes leveraging strong verbal communication skills and the ability to articulate accelerated customer outcomes through cloud technologies • Develop a unified account plan and pursuit plan that aligns with AWS account team (platform sales) • Establish Executive relationships across Technology & Business groups, executive sponsorship of programs • Establish an internal network at AWS, most notably with internal organizations critical to success.
account team (#OneTeam), Partner team, Global Services organization, Finance, Legal.
• Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers’ business and the available cloud services • Deliver on annual bookings targets, negotiating and closing deals structured to align key customer goals and AWS Professional Services business objectives • Support scale through shared learnings and mechanisms across the Professional Services sales team.
About the team Amazon Web Services (AWS) Professional Services is a global team of cloud experts helping our customers succeed, no matter what type of work they do.
We’re a passionate group of strategic thinkers who anticipate our customers’ needs so we can deliver the right technologies and services at scale.
It’s our customer-first mindset that allows us to build and innovate a new future in the cloud.
Diverse Experiences Amazon values diverse experiences.
Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.
If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform.
We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
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Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
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That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS - 7+ years of technical specialist, design and architecture experience - 5+ years of database (eg.
SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution (AWS or equivalent), system, network and operating system experience - 7+ years of external or internal customer facing, complex and large scale project management experience - Bachelor's degree, or 7+ years of professional or military experience PREFERRED QUALIFICATIONS - Good understanding of Cloud market - Good sales skills - Good consulting services skills on the sale side and on the delivery side - Stakeholder management - C-Level executive approach