CUSTOMER EXPERIENCE SR. SPECIALIST

At Nissan, minds race.
Imagination gets a green light.
Each opportunity is the fuel that drives an idea from inspiration to real-life.
As a Customer Experience Sr.
Specialist, your role will be crucial for the development of a seamless, trustworthy, and effective “Phygital” experience for all the customers on every brand touchpoint under the vision of a Customer Centric environment.
Under the main responsibilities is to be held and lead digital developments and strengthen CX tools to a control-centric platform, allowing to expand its capabilities and connections to make a user-to-customer full experience.
Key Responsibilities.
Lead Main Platform to accelerate Customer Experience developments.
Trace Customer Journeys to each CX Tools connected.
Generate & track Platform analytics, understanding & reporting.
A/B Testing for platform enhances and deeper analysis for new developments.
Secure New connections and interactions with digital tools  Enhance current experiences, evolving its structure, functionalities and capabilities.
Support different areas to integrate their experiences into the same environment.
Understanding of SEO best practices Collaborate on the creation of webpages, design assets, and implementation of digital experiences.
Knowledge of current Adobe Creative Cloud software related to web design.
_Qualifications_ Education/Certifications.
Bachelor of Marketing, Digital MKT focusing.
Previous Work Experience.
+5 years of Digital Experience in similar roles (Digital Marketing, Customer Experience, CRM/Relational Marketing) Language.
Advanced level of English.
Able to travel.
20% Must have.
Knowledge of the Adobe Digital Marketing Cloud solution landscape particularly AEM, development languages (Java, HTML5/CSS, JavaScript), infrastructure (CRM, database, and networking systems).
Knowledge of platform development support tools such as Jira, documentation wikis, configuration management tools.
Functional knowledge of web applications, information systems, digital marketing solutions such as mobile, social media platforms.
Computer Skills.
Technology familiarity with Microsoft Office tools and Adobe suite of products is a plus (e.
.
Adobe Experience Manager).
Competencies.
Customer centric and willing to lead innovative change.
Collaborative and cross cultural since projects are multi-countries and multi-functions.
Cross-functional and able to connect different people and topics.
Curious and interested in Phygital trends.
What we offer As a member of our team, you will have access to many of our benefits - because we want you to feel cared for, supported, and engaged at Nissan.
Alongside comprehensive career development and learning opportunities, you will also have access to a wide range of employee benefits.
Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual,) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de México México