CUSTOMER EXPERIENCE, OPERATIONS MANAGER

About the Team You will be joining a team of operational leaders who contribute to the continuous growth of our Global Support and Integrity operation.
You will lead a group of Supervisors and teammates that will continue to increase our operational results.
You will report into a Senior Operations Manager.
About the Role We’re looking for a people-focused leader and experienced operator to lead one of our DoorDash Mexico Support Operations teams! This will be a hybrid role that will require you to work in-person at our CDMX office 2-3 times per week.
This position requires full schedule availability.
7a-midnight Monday-Sunday.
You will be given a shift somewhere in this time frame.
You’re excited about this opportunity because you will… Train and coach.
Make sure your team is set up for success to work safely and productively.
Assess associate work performance and provide detailed feedback.
Build an amazing work culture.
Delight customers.
You'll collaborate with internal teams to ensure your site offers customers the best experience on each and every order and provide your team with the tools, resources and support needed to achieve these goals.
Monitor day to day operations.
Organize schedules, approve timecards and update standard operating procedures.
Make sure associates are set up for success and work safely and productively.
Monitor supplier deliveries, manage regular cleaning and maintenance schedules, troubleshoot facility issues.
Improve processes.
You'll assess the operational and financial impacts of your decisions, and iterate based on data to build scalable solutions to improve our overall business.
We’re excited about you because… You speak fluent English You have 3 or more years of proven customer support leadership experience!   You know how to coach properly, guide Team Leaders, and help them with their career plan You enjoy helping the team achieve their goals You are humble, even though you have a great responsibility you will work under this principle and always be fair to colleagues You like to work as a team member and you know how to be an individual contributor You are good with Analytical Tools! (intermediate-advanced Excel skills (can maintain complex spreadsheets)) you like to read numbers and interpret them with ease!   Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC.
As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications.
We began using Covey Scout for Inbound from August , through December , and resumed using Covey Scout for Inbound again on June .
The Covey tool has been reviewed by an independent auditor.
Results of the audit may be viewed here.
Covey About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers.
We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers.
We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.