CREATIVE PRODUCER, EVENTS & DEMAND GENERATION

Job Description Zendesk is seeking an enthusiastic and detail oriented Creative Producer to support our Events & Demand Generation initiatives.
The ideal candidate will be at the intersection of project management proficiency, innovative event execution, and demand generation tactics, with a distinct focus on overseeing processes, timelines, and deliverables for various projects, as well as proactively identifying any resourcing challenges.
Key Responsibilities Process Expert.
Manage the lifecycle of events and demand generation initiatives, stewarding all processes, timelines, and deliverables.
Accountability.
Align teams to and work within defined RACI models for approvals and change management.
Project Management.
Track progress diligently, keeping all team members informed and coordinating follow-ups effectively to maintain momentum.
Resource Management.
Escalate resource allocation issues, schedule conflicts, or concerns within the creative operations team.
Event Orchestrator.
Orchestrate impactful events that align with the organization's OKRs.
Relationship Builder.
Establish strong rapport with colleagues, stakeholders, and external collaborators for optimized project flow and outcomes.
Values Champion.
Uphold company values and foster a positive working atmosphere within the team.
Budget Management.
Diligently manage project-related finances, maintaining budgetary compliance and fiscal transparency.
Qualifications 2+ years of experience in event production (corporate).
Brand campaign management experience, working knowledge of the creative process.
Demonstrated communication and agile coordination skills in dynamic team settings.
Comfortable with project management tools and methodologies, with readiness to manage multiple projects simultaneously.
Budget management experience.
Proven ability to troubleshoot and provide solutions in fast-paced environments.
Familiarity with Asana or similar project management software is a plus.
Where We Work Zendesk is not your average tech company.
We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more.
We also have a culture deeply dedicated to enabling conversations and providing appreciative support.
We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market.
Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year.
We invest in diversity and inclusion so that our team reflects the diversity of the world around us.
We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid.
In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.
This role must attend our local office for part of the week.
The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service.
Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience.
Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
We are an AA/EEO/Veterans/Disabled employer.
If you are based in the United States and would like more information about your EEO rights under the law, please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law.
If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.