COLLECTIONS SPECIALIST NORTH AMERICA

Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.
SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results.
Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction.
We are Humble.
Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy.
We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland.
Our employees support our approximately customers in their digital transformation.
The role We are thrilled to announce an opportunity to join our team as.
Cash Collections Scope.
Full-time | Finance Shared Service Center | Location.
Mexico City     The cash collector ensures the timely collection of outstanding payments, maintaining a healthy cash flow, and foster positive relationships with customers while adhering to company policies and objectives.
Key activities.
Inquire with our customers regarding payment through email, phone, and 3rd party portals.
Provide exceptional internal and external customer service regarding collection matters.
Review for account discrepancies, answer queries, and resolve short/over payments.
Prepare and issue customer refunds.
Work comfortably within excel documents and prepare comments for weekly aging reports.
Document clear and concise notes within NAV of collection activity completed.
Advise Collections Manager of credit risk concerns.
Communicate & follow up effectively with the sales department regarding resolution of billing discrepancies.
Achieve or exceed defined department goals and activity metrics.
What we need to see from you Bachelor’s Degree in any Business field preferred.
+1 year Collection experience preferred.
Knowledge of finance, accounting, and basic office administration procedures.
MS Office experience including intermediate Excel knowledge is critical.
Advanced English.
Soft Skills.
Must possess excellent attention to detail.
Ability to thrive in a fast-paced, team environment, but also be able to work independently.
Ability to maintain a proactive and positive attitude while being tenacious.
Strong desire to learn as well as coach others.
Excellent written and verbal communication skills.
Why should you join our team?                                  A unique culture with lived corporate values for an appreciative and supportive working atmosphere.
Employee recognition programs.
A variety of training and development opportunities.
A work-life balance.
Employee Referral Bonus Program.
Multicultural team interaction.
Giving back to society- employee initiatives.
ONE TREE PLANTED -> one tree for each hiring globally.
Corporate events/ team buildings.
Latest technologies for our customers and colleagues.
and more! Job Function Finance Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply.
If you require reasonable adjustments at any point during the recruitment process, email us at .
Please include the role for which you are applying and your country location.
Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you.
Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.