CLIENT SERVICE ACCOUNT MANAGER - ASSOCIATE
Descripción de la oferta de empleo
In addition, we work closely with a variety of internal functional partners in order to ensure seamless end to end service delivery.
Roles and Responsibilities.
(include specific functions/tasks/performance objectives but not limited to) Provide the client with support/information regarding interest claims and billing enquiries. Act as escalation point for large money movements and escalated transactional enquiries.
Liaise with Relationship, Product and Operations Managers regarding service issues. Understand clients’ business to help identify solutions, client efficiencies and cross sell opportunities. Identify opportunities for product development and enhancement, and process improvements. Eliminate exceptional and manual processes. Run Service Quality Reports and use the data to understand and analyze client's payment activities, patterns of client enquiries, opportunities for increasing client's straight-through rates. Advise clients on and assist with incremental account set up and operational procedures and liaise with Implementations to ensure these account set ups are correct. Manage risk through close attention to client overdrafts, unpaid bills etc.
and, escalate risk related issues to appropriate parties as required. Record client interactions in Navigator (e.
.
calls, issues, proactive communications etc.). Participate in and support TS initiatives as needed.
Build solid working relationships with customers and internal partners.
Attend meetings and training as required to continue development and to enhance knowledge of cash management products, processes and technologies.
Attention to detail and accuracy is an essential requirement as there are a number of varied processes that are undertaken across the group, adaptability and flexibility are also key skills for this role. Education/ Experience Graduate of any Business course.
Cash Management and Treasury Services experience/knowledge preferred.
Client contact experience preferred.
Fluent written and spoken in English and Spanish. Functional Skills/ Knowledge Proven client service experience.
Cash management/Treasury product knowledge preferred Keen attention to detail.
Strong verbal, written, and interpersonal communication skills, with proven ability to negotiate.
Ability to manage multiple tasks and prioritize effectively. Ability to work in a fast-paced environment.
Ability to adapt to a changing environment including changes or adjustments to work schedule and overtime.
Strong organizational and decision-making skills.
Ability to work on multiple applications while working under minimal supervision.
Exhibit ability to work effectively in a team environment.
Excellent interpersonal skills.
Demonstrates cultural sensitivity and awareness.
Technical/ Application Skills Proficient in various desktop and internet-based applications.
Proficient in MS Office Tools.
Outlook, Excel and Word.
Detalles de la oferta
- Sin especificar
- 10/10/2024
- 08/01/2025
Confidencial cuenta con una posición como account manager soluciones de it para prospectar clientes nuevos y vender más soluciones de it a los clientes existentes para llegar a la cuota de ventas... funciones: contacto de leads para la venta de soluciones de ciber seguridad prospectar clientes nuevos......
Nice-to-have:language skills: native spanish speakers are welcome, as it may benefit team communications and client interactions... additional tools: familiarity with wordpress divi builder, analytics, google tag manager and mouseflow is advantageous but not mandatory... your day to day:daily collaboration:......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... this is an awesome opportunity to get in on the ground floor of a fast growing startup! as a customer service agent, you will report to our customer success manager and be......
Experiencia como community manager y estrategia de contenido buena voz para narrar... creadora de contenido / community manager buscamos creadora de contenido para manejar los canales de canal de youtube y de tiktok... su rol aparte de crear contenido va a ser el manejo de 2 canales de redes sociales......
With calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process inbound and outbound calls remotely... customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience......
Job listing: administrative program & content manager company: ubiquiti, inc... we create technology platforms for businesses, smart homes, and internet service providers, driven by our goal to connect everyone, everywhere... we are currently looking for an administrative program & content manager to......
¿te gustaría ser parte del equipo? nuestro/a social media manager bilingüe es la persona encargada de liderar y coordinar el equipo de community managers... en comunicación, mercadotecnia, publicidad, diseño o afín- 3 años de experiencia como social media manager (indispensable)- experiencia de 2 años......
Funciones: - creación de contenido para publicación en redes sociales y apoyo al community manager - generación de parrillas según los temas de tendencia - monitoreo de redes sociales requisitos del puestorequisitos: - lic... ¿te gustaría ser parte del equipo?¿te gustaría ser parte del equipo? nuestro......
Nuestro bilingual community manager establece estrategias para construir y crecer las comunidades digitales de sus cuentas a cargo, ofreciendo un excelente servicio y atención al cliente... en comunicación, mercadotecnia, publicidad, diseño o afín - experiencia de 1 año como community manager (deseable......
Nuestro community manager trainee da apoyo al equipo, llevando cuentas pequeñas mientras desarrolla su experiencia, generando mayor participación a través de las redes sociales... en comunicación social, marketing o afín - 6 meses de experiencia en el manejo de redes sociales y generación de reportes......