CHANGE MANAGER IT OPERATIONS SENIOR - HÍBRIDO

Our client is a global technology company that develops innovative solutions in the real estate sector. We are looking for a Change Management IT Operations: Hybrid Position in Mexico City or Guadalajara. Responsibilities Analyzing and assessing the impact of proposed changes, conducting risk assessments, coordinating change implementation, and ensuring minimal disruption to operations. Collaborate with cross-functional teams, including IT, operations, and project management, to define change management strategies and ensure successful implementation. Develop and deliver change management plans, communication strategies, and training programs. Develop and execute a communication plan to keep stakeholders informed and engaged throughout the change process. Identify and manage potential risks and issues associated with IT changes, and develop mitigation plans to minimize their impact on business operations and performance. Develop and deliver clear and concise communication materials to keep employees informed about the change. Monitor and assess the impact of the change on employees, processes, and overall organizational performance. Collect feedback and data to evaluate the effectiveness of change management initiatives. Develop metrics and evaluation frameworks to measure the effectiveness and impact of change management initiatives. Provide ongoing support and guidance to employees as they navigate through the changes Make recommendations for continuous improvement based on evaluation findings. Experience & Education Bachelor’s degree in information & computer science, Statistics or a quantitative discipline in science. Minimum of 4+ years in change management, specifically in leading operations and infrastructure change initiatives. In-depth knowledge of ITIL methodologies and best practices. Professional certifications in IT service management (e.g., ITIL) is preferred. Technical Skills & Competencies Proven experience in infrastructure and operations change management. Strong understanding of IT infrastructure, applications, systems, and networks. Excellent knowledge of IT service management frameworks (e.g., ITIL) and change management methodologies. Strong project coordination skills, with the ability to effectively manage multiple projects simultaneously. Excellent communication, interpersonal, and negotiation skills, with the ability to engage, influence, and communicate with immediate stakeholders. Strong analytical and problem-solving abilities, with a data-driven mindset. Ability to evaluate and understand the impact of complex technical changes on business operations. Familiarity with IT risk management, incident management, and problem management Ability to work well in a team and collaborate with cross-functional teams. Detail-oriented and able to work with accuracy and attention to detail. Excellent communication and stakeholder management abilities. Excellent organizational and documentation skills.