TRABAJO SUPPORT SERVICE MANAGEMENT GESTION ZAPOPAN, JALISCO

Strong customer support and relation skills... as a principal support engineer, you will offer strategic technical support to assure the highest level of customer...

support engineer... as a principal support engineer, you will offer strategic technical support to assure the highest level of customer satisfaction...

In this role, your primary focus will be to deliver post-sales support and solutions to the oracle support services customer base while serving as an advocate for...

Domain knowledge of identity and access management... 4+ years distributed service engineering experience in a software development environment...

* previous technical support experiences are an advantage... as a principal support engineer, your work involves... strategic technical support to assure the highest...

Oracle's cloud priority support services... oracle's cloud priority support services... project management (pmp) certification or extensive project management experience...

service and operations management experience... excellent remote management skills... crisis & conflict management experience... additional responsibilities include:...

This individual will work in an individual contributor role and implement, customize , enhance & test oracle service and spares management and other cloud products...

Mentor new education consultants and support ongoing development... successful resource allocation, timeline, administrative and project management experience...

Triage and troubleshoot service impacting events... perform proactive service checks and monitor/triage incoming system/application alerts... career level - ic2...

Provide on-call support services as needed... firewalls and load balancers, security policy management... a focus on customer service / satisfaction...