TRABAJO CUSTOMER ISSUE ZAPOPAN, JALISCO

Provides outstanding customer service... ability to test/replicate the issue in labs and provide adequate support to customers... as a member of the support organization...

As a member of the support organization, your focus is to deliver post-sales support and solutions to the oracle customer base while serving as an advocate for customer...

To generate and maintain customer deliverable(s) / documentation for customers... as a member of the css organization, your focus is to deliver post-sales support...

Educate and walk the customer through the problem-solving process... as a member of the css organization, your focus is to deliver post-sales support and solutions...

Manage and support customer environments in oci cloud... educate and walk the customer through the problem-solving process... as a primary point of contact for customers...

customer focused... outstanding customer service and english communication skills (written and verbal) are expected... good understanding of different business scenarios...

Drive resolution of complex multi-disciplinary problems/customer complaints using jira tool and using an 8d methodology throughout issue investigation to drive high...

Educate and walk the customer through the problem-solving process... manage customer’s escalations/expectations and ensure timely delivery of high-qualityresolution...

Strong customer skills and customer oriented... provide the best solution based on the issue and details provided by end user... minimum 3 years of relevant experience...

issue tracking and collaboration (jira and confluence)... 5+ years of experience of running large scale customer facingwebapplications... linux/unix system administration...