TRABAJO CUSTOMER MANAGEMENT RETENTION SALES REFORMA, CHIAPAS

Strong customer service, problem-solving, organizational, and conflict management skills... strong it service management and standards experience...

Renewal / retention rate (%)... customer satisfaction / net promoter score... qualified leads passed to sales (#)... 2 years' experience in customer success, customer...

Provide logistical support for regional sales meetings and other events as needed... share best practices and knowledge related to new products, and sales process...

Handle customer escalations as necessary... communicate weekly updates to sales directors and other stakeholders within the company... administer performance management...

Validates customer needs, shapes product plans, and drives sales to close... understands specific customer archetypes and needs which are most prevalent within the...

Validates customer needs, shapes product plans, and drives sales to close... experience with accounts retention and managing a book of business...

About the role: in this opportunity as an associate client executive you will: close renewals and upsell opportunities for assigned geography and/or for leads assigned...

Prepares status updates for customer problems or projects... assist in providing 2nd level support and training to customer support, professional services, and integration...

Strong communication and exceptional stakeholder management capabilities ability to work independently in an environment of change, with strong organizational and...

This role will work in business development (pricing and contracts or proposals and quotes) or operations (sales order management or invoicing)...

Understand and align tactics with the customer journey to create seamless experiences, attracting and nurturing leads while accelerating opportunities for sales...

This includes resource management, schedule attainment and effective customer communication... ) 1-2 years project management experience knowledge of web design...

Adheres to metrics to ensure customer satisfaction and may recommend metrics... ensures change management and communication of change to team and/or client is done...