TRABAJO MONITORING SUPPORT LEVEL OJUELOS DE JALISCO, JALISCO

· support the efforts for ongoing platform implementation... · infrastructure monitoring tools: client, server, network, logs... · implement extensions in order...

Experience with monitoring tools (e... experience with monitoring tools like new relic or catchpoint... participate in on-call rotation and provide after-hours support...

Route problems to internal 2nd and 3rd level it support staff using knowledge base articles... coordinate with level 2 and 3 and support staff that provide hardware...

• experience in a contact center environment is highly recommended,providing insights into customer service and support processes and technology...