TRABAJO GERENTE SERVICE DELIVERY MANAGER MONTERREY, NUEVO LEÓN

Strategic thinking: aligns service delivery strategies with client business goals...  financial acumen: clear understanding and alignment of service delivery items...

Planes, arranges, and overall management of the provisions in this service delivery plan... creates work assignments and escalation paths for service issues...

Our goal is to make our customers’ delivery experience as smooth as possible... a day in the life you’ll work both independently and collaboratively on projects...

Establish service levels and jointly work with relevant stakeholders to measure and monitor supplier’s performance... act as a change agent to improve and monitor...

Customer success manager... empresa en monterrey nl solicita: gerente de servicio al cliente... 3 años de experiencia en herramientas de atención al cliente: idealmente...

They support customer success managers (csms) to ensure customer satisfaction through service delivery planning and execution... ) for faster resolution of issues...

Engage with product manager to analyze market research and understand the business drivers that trigger feature requests... in collaboration with product manager...

Promoting performance improvements: implement strategies to improve team performance and service delivery... what you will be doing: leading quality improvement...

Work with customer service to resolve warehouse related issues... assist the warehouse manager in maintaining a safe work environment for all team members...