TRABAJO CUSTOMER OPERATION QUALITY TRAINING MONTERREY, NUEVO LEÓN

Responsibilitiesas a customer experience role model:assists in hiring and termination of customer service operations employees... role purposethe customer service...

quality compliance: participate in training to ensure adherence to slas, slos, and quality standards... what you'll do: exceptional customer experience: - deliver...

Ensure adherence to sla/slo, quality standards and practices... what you'll do: a) excellent customer experience and solution support to by customers with innovative/proactive...

They work closely with the customer to understand their business needs and align a quality solution that adds business value... our intelligent, end-to-end platform...

Understands customer needs... knowledge of training process... support training process activities such as training plans, skill matrix and follow up to execution...

Monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help identify insights to increase customer engagement...

Prepare documentation and provide training and mentoring for other team members... participate in tiger teams to troubleshoot end to end performance optimization...

Frequent contact with quality control/assurance... assist quality and production teams in troubleshooting production problems and in resolution of quality problems...

Perform customer core team training... perform training and knowledge sharing with peers... establish solid working relationships throughout the epicor and customer...

Maintain testing documentation, track results, and generate reports to support quality assurance processes... through our training courses, mentorship, and continuous...

Participate in ongoing training to enhance technical and application knowledge... execute additional tasks as assigned to support team goals and customer satisfaction...

Professional and customer centric... through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive...

customer relationship management • responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication...

Navigate complex customer challenges by collaborating with support, development, and services teams... act as a key liaison to achieve outcomes that exceed customer...

\n this role consists of communicating with engineers who are working on customer locations across the globe in various industries such as energy (hydro, nuclear...

Enter data, conduct data verification and quality analyses, and perform data corrections as required... evaluate electronic media for data content and perform quality...