TRABAJO CUSTOMER EXPERIENCE PERFORMANCE LEADER MONTERREY, NUEVO LEÓN

This team member will optimize technology to meet/exceed customer needs providing enhanced customer experiences and driving efficiencies...

Job profile: digitial experience specialist int... monitor customer portal and internal sites, email campaign, customer survey, and social media analytics to help...

Years of applicable experience with demonstrated success in customer support roles... 2+ years of experience managing and developing employees...

This position is part of our advanced safety & user experience segment... summary: aptiv is seeking software team leader(stl) for its user experience and safety...

Responsibilitiesas a customer experience role model:assists in hiring and termination of customer service operations employees... role purposethe customer service...

Nice to haves (preferred qualifications):  experience with automotive spice (software performance improvement and capability determination)  experience with polarion...

customer service: respond to customer queries and requests... bilingual customer service agent - no prior experience required... customer education: provide information...

leadership experience: 2-4 years of leadership experience... performance monitoring: interpret analytics and performance data to propose improvements and drive future...

experience in using monitoring tools (splunk, zabbix, appdynamics) and dashboards for faster troubleshooting experience in working on windows and linux operating...

Voc standards: familiarity with voice of the customer (voc) performance measurements and standards... performance standards: establish clear performance standards...

Regularly analyze customer usage and feedback to identify opportunities for upselling, cross-selling, and enhancing customer satisfaction... blue yonder, inc...

Vendor led, agile, waterfall, hybrid) comprehension of the agile principles and methodologies and how they are applied in the workplace knowledge of financial services...

End-to-end program kickoff through post-launch experience... prior experience defining, innovating, and publishing technical requirements... cross-functional relationships: establish...

What you'll do: a) excellent customer experience and solution support to by customers with innovative/proactive approach and customer value creation: resolve customer...

What you'll do: - provide excellent customer experience and solution support to by customers · resolves customer cases mostly with low/medium severity; occasionally...

Technical experience with by products specifically within execution solutions... experience in scripting languages – unix shell scripting, powershell, python, perl...

What you'll do: exceptional customer experience: - deliver outstanding customer experiences and provide solutions for by customers... business process understanding:...