TRABAJO BECARIO CUSTOMER EXPERIENCE MONTERREY, NUEVO LEÓN

This team member will optimize technology to meet/exceed customer needs providing enhanced customer experiences and driving efficiencies...

Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand...

experience working in a fast-paced, customer-centric environment... ability to manage multiple customer accounts effectively... identify and drive resolution on...

Years of applicable experience with demonstrated success in customer support roles... 2+ years of experience managing and developing employees...

experience with microsoft excel and a preference for familiarity with workday... a proactive mindset with an interest in employee experience trends and metrics...

Position description: provides customer service support for victory usa parts and service department by obtaining, analyzing, and verifying the accuracy of customer...

Position description: provides customer service support for victory usa parts and service department by obtaining, analyzing, and verifying the accuracy of customer...

- record and document all customer interactions and resolutions accurately... - maintain a positive, empathetic, and professional demeanor to ensure outstanding...

°previous call center experience... we’re hiring bilingual talent! (bilingual callcenter agent)... hiring bonuses... job stability and growth opportunities...

Requisitos: b2/c1 english level call center experience tech support and sales skills horario: lunes a viernes de 7am a 4pm lunes a viernes de 10am a 7pm (se pide...

) b) customer satisfaction: nps / csat scores, % customer retention, attrition, and churn c) advocacy: % growth in reference-able customers 2) secondary kpis: 1...

experience in using monitoring tools (splunk, zabbix, appdynamics) and dashboards for faster troubleshooting experience in working on windows and linux operating...

Implementing a long-term renewal strategy that effectively addresses the needs of both the customer and blue yonder... responsible for managing renewal objectives...